Orlando Rent a Car
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7 months waiting, dozens of emails later: still no refund of my deposit.
Informe de Siniestro nº 6899 Waiting for return of my deposit (788e) since 17th of November 2019, still nothing. Orlando confirmed that they made a mistake in February 2020: here is the email from 5th of February 2020 Dear Customer, Thank you for your e-mail. After checking with the local office, we discovered that due to an error the part of the deposit was no refunded. Please send us your IBAN in order to proceed with the refund. Have a nice day! Kind Regards Reservation Department After I confirmed my IBAN I have tried contacting them dozens of times, since no money was returned and I received no response other than the automatic ones. Worst car rental ever. Berit Boshuizen