Samsung Electronics
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I wish I could give 0 stars
I wish I could give 0 stars. An agent from Samsung built a cart for me after telling him the dishwasher, fridge, range, and microwave I wanted. The Range was incorrect and I should have checked before paying. I realized it was the wrong Range when they brought me all the appliances. The Range was never installed or plugged in. I tried getting the Range swapped and they refused so I had to order and pay for another Range. I was told there was a 15% restocking fee. When the new Range was delivered thy took the other with them. I then received an email saying my refund would be $96.23. I paid $719.10 for the Range. 15% of that is $107.87. The correct refund amount should have been $611.24. I spoke with three different reps and their supervisor and they refused to change the refund from $96.23. They are also refusing to cancel the refund and I had to pay the $107.87 to start the return. My REFUND is less than the restocking fee. I will NEVER purchase anything from Samsung again, I would recommend that to everyone who reads this. In my mind this is theft, plain and simple. This has been the absolute worst customer service experience I have ever delt with.