Home Energy
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Astonishingly Atrocious
My worst ever experience with any company, let alone an energy one. I planned to switch to Home Energy and was required to set up a Direct Debit. After a couple of days I decided that they were incompetent as they had already lost my Priority Services Register details and so cancelled the switch. This was confirmed by email to me. Today I was charged almost £50 by them despite not being a customer and so not having used their services. And guess what? They blamed me for not having cancelled the Direct Debit and not themselves for having charged me for not being their customer. Astonishingly dreadful.