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Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.

Home Energy is a UK-based energy supplier dedicated to providing consumers with efficient and reliable energy services. The company offers a range of online tools that allow customers to manage their energy accounts seamlessly. Users can submit meter readings, view statements, and manage their tariffs directly through the Home Energy website, ensuring a user-friendly experience for both residential and commercial clients. Targeting a diverse customer base, Home Energy aims to meet the energy needs of households and businesses across the UK. By focusing on transparent service and customer convenience, the company strives to simplify energy management and enhance user satisfaction. With a commitment to providing essential energy services, Home Energy positions itself as a trusted partner for those seeking straightforward energy solutions.
Home Energy receives a largely positive reception from customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the quick response times and efficient problem resolution, particularly noting the excellent service provided by representatives like Rhea and Dawn.
Customers appreciate the competitive pricing and the clarity of communication, which enhances their overall experience. However, some negative feedback emerges regarding issues with energy pricing and meter reading submissions, with a few consumers expressing dissatisfaction over perceived discrepancies in savings and website functionality. Despite these concerns, the majority of reviews reflect a strong sentiment towards the company's customer service and responsiveness. Overall, Home Energy is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 272 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 33 |
| Sep 24 | 4.7 | 23 |
| Oct 24 | 3.8 | 32 |
| Nov 24 | 4.1 | 25 |
| Dec 24 | 4.6 | 10 |
| Jan 25 | 3.8 | 12 |
| Feb 25 | 4.7 | 15 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | 1.4 | 7 |
| May 25 | 5.0 | 5 |
| Jun 25 | 2.4 | 18 |
| Jul 25 | 4.7 | 32 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“Clear concise answers, explained everything to me in an easy to understand way and provided a great customer journey”
“Today I was charged almost £50 by them despite not being a customer and so not having used their services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 3.1 out of 5 (fair) | −9% | 272 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Home Energy is #5 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 3.1).
272 reviews of Home Energy. Filter by what matters to you.
Over a year ago
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
Over a year ago
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Over a year ago
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
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Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Dawn was very helpful, considerate and in a friendly and polite manner
Quick response and problem resolved - thanks
Clear concise answers, explained everything to me in an easy to understand way and provided a great customer journey. Explained what would be best for me as a customer as opposed to what would suit the business the best
I spoke with the staff member called Dawn this afternoon regarding my bills. Speaking to Dawn made me feel valued, as she was very professional, listened to my concerns carefully, and reassured me with compassion, noticing that I was very worried about the situation. I can say that a company like Home Energy deserves staff like Dawn. She truly deserves credit.
The service that l received from Dawn in customer service was first class she sorted me out very very quickly thank you Barry
HomeEnergy on the whole are a very good company to deal with. They are very good at answering the phone and handling your problems. Good energy prices also. However I have had a six month long drama getting my newly installed smart meters working. But as soon as Dawn got on the case, my problem was solved in a matter of days.
Very prompt reply to my email with clear and concise answers
Great help from Mahiza who was very kind and patient with the problem that was of my making!!
very quick in answering call and very friendly agent.
My worst ever experience with any company, let alone an energy one. I planned to switch to Home Energy and was required to set up a Direct Debit. After a couple of days I decided that they were incompetent as they had already lost my Priority Services Register details and so cancelled the switch. This was confirmed by email to me. Today I was charged almost £50 by them despite not being a customer and so not having used their services. And guess what? They blamed me for not having cancelled the Direct Debit and not themselves for having charged me for not being their customer. Astonishingly dreadful.
Dawn from home energy was very polite and understood my concern and dealt it in a professional manor.Polite and understanding
Very helpful.11/07/2025
Great company. Very competitive prices and good customer service (you don't even have to spend ages waiting to get through).
Very quick and efficient customer support from Rachael to sort out a minor billing issue.
First class customer service when joining as it was problematic setting up an online account using my Firefox web browser. However, good response to emails, the ability to speak with a native English speaking person in the UK, and an obvious commitment to customer satisfaction get 5 stars from me!
Home Energy is a UK-based energy supplier dedicated to providing consumers with efficient and reliable energy services. The company offers a range of online tools that allow customers to manage their energy accounts seamlessly. Users can submit meter readings, view statements, and manage their tariffs directly through the Home Energy website, ensuring a user-friendly experience for both residential and commercial clients. Targeting a diverse customer base, Home Energy aims to meet the energy needs of households and businesses across the UK. By focusing on transparent service and customer convenience, the company strives to simplify energy management and enhance user satisfaction. With a commitment to providing essential energy services, Home Energy positions itself as a trusted partner for those seeking straightforward energy solutions.
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