Orlando Rent a Car
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This Company Should be Closed Down - Scam!
Ref: N8. 772/1771 JZR Like many of the reviewers on here, we have been ripped off with an excess charge of €349 deducted from our €900 deposit for WRONGLY claiming that we damaged the car. We have all the photographs taken on collection of the car that proves otherwise. The local branch staff, on returning the car on 21 February, confirmed our deposit was returned to our account yet by the time we reached the departure lounge at S Tenerife Airport a few minutes later, the charge had already been retained from our deposit. Don’t be fooled with the plausible replies you read here to get in touch with Orlando. Despite several emails to their customer service and telephone calls to direct to the branch a few KMs from the Airport simply asking for a copy of the signed agreement (to claim on the comprehensive insurance cover), I have yet to receive a single reply. Today, after another attempt to contact them, I received an automated email saying the department is now closed because of Covid-19. We booked this car via Discover Cars a Latvian based call centre and who have been equally unhelpful and have refused to engage with this company in support of our situation. My advice is under no circumstances should you use this company. This is the first time I have ever written a negative review for any type of service received.