U-Save Car & Truck Rental
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BOOK ELSEWHERE
BOOK ELSEWHERE! Read on if you'd like to hear my experience. I am in the process of reporting USave to the BBB. My rental car got hit and the taillight cover cracked. I was charged and paid $575.00 on July 30. I was told on July 30 that I would be receiving a receipt in my email from Tiziana so I could file the claim to my insurance for reimbursement. After 8 emails to Tiziana at USave, numerous phone calls to the location (San Jose Costa Rica), and now numerous calls to their home office, including their corporate headquarters. First, Demi was to call me back after investigating what was taking so long on my "ticket", nothing. Then Sheila in corporate was to call me back after investigating, nothing. , NO ONE calls me back, no one responds to emails. I have received NOTHING from this company to file my claim. They have my money but have not fulfilled their part by providing me with my receipt for the $575.00 for a cracked tail light. I just called corporate back, was on the line with Sheila again. She said she gave my ticket info to her Franchise Service Manager and that person was supposed to take care of it. Sheila said she would call the SJO office, would I mind holding. I gladly said yes, I was on hold for around 20 minutes when she asked if she could call me back. I said no because I have waited too long to have this issue resolved, I'd rather stay on the line on hold. She said ok, then disconnected me. Now my number is blocked when I call back. What kind of company is this????