BIBO Water
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Appalling service
Appalling service. Was told that we need to wait for a month for my filter and descaling kit that i was meant to receive in January but delayed till February. Despite I've paid for this 6monthly kit service 6 month ago! When I complained about it, a filter was sent out which had items missing in it and most importantly did not fit the machine! We tried to put the old filter back and the machine now saying no filter found! Spoke to customer services at 17:30 and apparently their engineers only work till 17:00 and noone on-call for emergencies over weekend. I have a 2 month old baby at home that is formula fed; so we are heavily reliant on this filtered hot water that now is out of action for the entire weekend??? That is absolutely disgusting! £600 worth useless piece of junk. Had to go out and buy a kettle so I could feed my daughter. You would expect for the price someone to be available for emergencies over weekend! AVOID!