BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
BIBO Water receives overwhelmingly positive feedback, with many reviewers praising the excellent customer support and the quality of the water machines. Customers appreciate the convenience of having both hot and chilled water readily available, often noting that the BIBO machine has replaced their traditional kettle.
The responsiveness of the service team, particularly the engineers, is frequently highlighted, with users reporting quick resolutions to any issues, such as reduced water flow. However, some customers express concerns about the ongoing costs associated with the machine, describing it as an expensive investment despite its benefits. Overall, BIBO Water is recognized for its reliable product and outstanding service, leading to a highly favorable sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 350 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 13 |
| Sep 24 | 5.0 | 14 |
| Oct 24 | 5.0 | 13 |
| Nov 24 | 5.0 | 16 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 4.7 | 26 |
| Feb 25 | 5.0 | 13 |
| Mar 25 | 4.8 | 18 |
| Apr 25 | 4.9 | 18 |
| May 25 | 4.3 | 12 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 350 most recent reviews.
“Very helpful customer support and very good product”
“When new , there was a lot to like about the machine”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −2% | 350 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: BIBO Water is #2 of 5 on overall rating in this group.
350 reviews of BIBO Water. Filter by what matters to you.
Over a year ago
I absolutely love this machine! It’s fantastic. The hot water is perfectly for hot drinks. I don’t even miss my kettle anymore! It looks perfect in my kitchen. From the easy purchase to the expert ins... See more
Over a year ago
I reported a problem with the water flow on my 3-year-old BIBO. Some suggestions were given of possible cures. I was offered the visit of an engineer if the suggestions did not solve the problem. I to... See more
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Very helpful customer support and very good product. I had a little problem but I contacted Bibo and within 24 hours, they'd already responded and arranged an engineer to come and fix the problem. Would highly recommend
Because if they did, everyone would have a Bibo We've had ours 2.5 years and only recently needed an engineer to come out (as the filter replacement is so easy). Our engineer was superb - quick, efficient, friendly, very clean and tidy. Bibo are missing a trick with current customers - offer a friends and family discount (10%) on new sign ups from a current customer. Then current customer gets a free filter replacement - or something. These reviews are helpful, but only if you're directing traffic the right way to your product. SPEND MORE MONEY ON MARKETING!!! It's a bloody brilliant machine - just needs to be a touch higher to get a Chilly's water bottle stood underneath the spout! (tiny detail)
I absolutely love this machine! It’s fantastic. The hot water is perfectly for hot drinks. I don’t even miss my kettle anymore! It looks perfect in my kitchen. From the easy purchase to the expert installation by the engineer, everything went smoothly. Customer service was brilliant. The engineer was incredibly skilled and helpful. I wholeheartedly recommend this! 👌🏽
I reported a problem with the water flow on my 3-year-old BIBO. Some suggestions were given of possible cures. I was offered the visit of an engineer if the suggestions did not solve the problem. I took up the offer of the engineer visit, at a reasonable cost. The engineer was very efficient and knowledgable, curing the problem. Excellent service.
Great little machine. Love having hot and chilled water on tap.
Great company,always quick to offer assistance. Their water engineer (gal who does fitting and maintenance) is TERRIFIC! A real credit to the company
The engineer, Tasha, is fantastic. She's been round about 4 or 5 times now I think and she's so friendly, chatty but working quickly at the same time. Really knowledgeable about the BIBO and fixes every issue we have. Thanks Tasha!
Our engineer, Jason, is extremely knowledgeable, professional, kind and conscientious.
Needed an engineer contacted Bibo they gave me some checks to do first then arranged an engineer straight away cannot fault the customer service, nice to deal with a company that you get through to somebody on the phone who can help you.
The mechanic was super good, he sorted everything out, like you to thank him for me x
Cannot fault the machine or the customer service Wouldn’t be without our filtered water at the touch of a button
When new , there was a lot to like about the machine. It supplie hot and cold water and it did save on the volume of water bottles that were purchased. However, the running costs are high with ongoing replacement filters, uv lights etc. That was ok to a point, but then the cold water stopped being chilled. It seems a pump has failed. The cost to repair, just under 50% of the machine cost. That included a service , but it is still 50% of the machine. At that point I wrote off a 2 year old 600 gbp machine, so it is going in the bin. I was not going to pay 50% of purchase after only 2 years use and have any faith in the longevity , and have to then pay something similar further down the road. So I could not recommend buying this product.
During that period inevetably there have been a few times when we have needed the Company's help to resolve a few minor issues. In every instance the efficiency care and courtesy has been wonderful. Every person with whom we have come into contact have been excellent.I can honestly say that customer care at BiBo is second to none. Thank you, and very best wishes for your continued success. Regards, Lynn and David Sinclair.
We have had our Bibo water tank since 2022. We chose it for our new kitchen, after replacing our American style fridge with a model that did not have a cold water dispenser. The Bibo provides us with both filtered, ice cold water as well as boiling water, for our hot drinks. So although it takes up some space on the worktop, we no longer need a kettle, water filter jug or cold water stored in the fridge. It is very efficient and easy to use. One or two issues have been quickly resolved by Bibo technicians who are professional and reliable. The Bibo is quite expensive to buy but we consider it worth it for the convenience. It was our little treat to ourselves, when we re fitted our kitchen. We are very satisfied with it.
Lewis the BIBO engineer was first class and helped all the way through to sort out problems associated with my old BIBO machine Very helpful service.
I’ve been using the Bibo water dispenser since 2021, and it has truly become an essential part of our kitchen. We use it multiple times a day, and the convenience of having both hot and cold water readily available has made our daily routine so much easier. My family appreciates the instant access to hot and cold water for beverages and cooking. Recently, we encountered an issue with the hot water dispenser leaking. Given that we live in a hard water area, I understand that this can happen, but it was a bit disappointing nonetheless. However, when I called for an engineer, Lewis arrived promptly and was incredibly knowledgeable and polite. He quickly diagnosed the problem and provided a solution, which was reassuring. I’ve also been eyeing the new version of the Bibo dispenser that has just been released. It seems to offer some exciting upgrades, and I’m tempted to consider an upgrade soon. Overall, I highly recommend the Bibo water dispenser for its reliability and convenience, and I look forward to seeing what the new model has to offer!
Great service, when you require it ,Bibo work great, and I have no concerns that I would recommend them to all .
Engineer was great and did a fantastic job machine repaired and looked like new. My only criticism is that as we live in a hard water area we should have been told to clean more often to stop the scale build up. The Engineer advised every 3 months not every six. Couldn't live without my BIBO
Very friendly and helpful. Product is good q5
BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
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