Stripe
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Stripe Customer Service & Complaints Are Appalling
Several of my customers received Stripe invoices and were charged over the Christmas holiday period. The invoices say that our company charged them, but this is not the case. I have been emailing Stripe support for over a week and still have no clarity on what's going on, yet they have blocked our Stripe account so that we can't see who has been charged and to refund them. In my last contact, I could see that the Stripe customer service person had generated a response using ChatGPT! So not only has our Stripe account been compromised, Stripe employees are compromising our company by putting our details into AI! I have additionally emailed their complaints service, who also don't have a clue! They sent us to Eventbrite, but this is nothing to do with Eventbrite who have confirmed that no charges were made from Eventbrite on the dates or to the customers concerned.