CAR NET Polska
Read all reviews for CAR NET Polska →
DONT USE CARNET
UPDATE: After several months, they sent me an email asking for another 2000 PZL payment... This company is total BS... Stay away!! -- DONT USE CARNET. They charged me 2000 PZL (same amount of deposit) without any reasonable explanation. After charging 2000 PZL, they added some more complains and attempted to charge even more. I see from the other reviews that many other people experienced the same scam. Here is what happened in my case. I rented a car from Carnet in Krakow during my trip with my Polish partner. From the beginning, it was already kind of sketchy. In the carnet office in krakow, I was asked to show my driver’s license, so I did. This guy in the office seemed to be a nice guy. Then after looking at my Swiss license, he told us that maybe it’s better to use my partner’s Polish license, for some reason. Looking back, it could have been a warning from him that there is a chance that the company might take advantage of me (a tourist from Switzerland). Since my partner didn’t have her license with her, we went ahead and rented a car using my Swiss license. Here, I paid 2000 PZL deposit. Interestingly, this is exactly the same amount of money they charged me after I returned the car. We rented a car for two days. Our plan was to drop off the car at Carnet in Zielona Goła (~4 hrs away from Kraków). On the day of returning the car, we figured we won’t be able to make it to Zielona Goła by the time they close the office. So my Polish partner called them and suggested to extend the rent by one day and return the car in the next day, such that we can go through a proper return process, like making sure there is no damage, etc. However, they told us that it’s ok to leave the car at a parking lot by their office and the building security guy will pick it up. We were like, ok…. Sure. So we returned the car, of course without damages and filled gas. After about two weeks, I saw 2000 PZL charge by Carnet on my bank account. Note that, in Poland, typically rental car companies reserve the right to charge from the deposit for a period of 14 days after the end of rental period. Thus, interestingly, they charged me right before they lose the right to charge from the deposit, and they charged exactly the same amount of the deposit. They sent me a document showing list of things that they needed to fix plus some labor costs, etc. And magically, its summation is 2000 PZL. After a few days, they probably thought they could take advantage of this tourist from Switzerland even more, and they actually charged ~100 more PZL. At this point, as the reader can imagine, it was total BS. I asked them to send me evidence by email, and in their response, their attitude was quite rude and aggressive saying, we have no obligation to send photos. After many iterations, they probably fed up with me and finally sent me two low resolution photos from which it’s impossible to see any evidence of damages. My partner even went to their office in Zielona Goła and asked them to show evidence. Then they basically hide their computer screen and told her that, sorry I’m just a worker so I have no idea, etc. Very unprofessional. Given that it was my first visit to Poland and really enjoyed the beautiful nature, foods, people, culture, history, etc., it’s a shame that this company ruined the beautiful trip at the end. I strongly suggest everyone, especially tourists, stay away from this company. There are reasons why this company offers more affordable pricing compared to other more well-known trustworthy car rental companies.