alt. tickets
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Never again
Sold us tickets for seats. Just before the show informed us it had changed to all standing. We then had a protracted exchange with them because we’re physically unable to stand for that long. They referred us to the venue, who referred us to alt tickets, who referred us to the “promoter” (who turned out to share the alt tickets office)... no one took responsibility, and it took us right up to the day before the show to get any assurance they’d actually provide seats. By then we had no confidence in their assurances and opted not to risk the journey. Needless to say there was no refund for their mis-selling and lack of accessibility policy, and their only response was that we should trust them. Fat chance of that, after our experience. I wouldn’t buy tickets from them even if they paid me.