alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
Reviewers express significant dissatisfaction with alt. tickets, highlighting issues with customer service and booking fees. Many customers report poor experiences, citing rude and unhelpful staff, especially when dealing with refunds and cancellations.
A common complaint is the mandatory booking fees, which are perceived as excessive and are not refunded even when events are canceled, leading to frustration among consumers. However, some positive feedback emerges regarding the speed and helpfulness of certain customer service representatives, with a few reviewers praising prompt responses and effective resolution of issues. Despite these isolated positive experiences, the overwhelming sentiment reflects disappointment and a lack of trust in the service. Overall, alt. tickets struggles to meet customer expectations, resulting in a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 56 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“I had a question about my tickets that I had recently bought and decided to email customer service”
“First off, no correspondence from Alt Gigs, I found out myself through my bank statement partial refund and then inve...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.9 out of 5 (fair) | — | 56 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: alt. tickets is #4 of 5 on overall rating in this group.
56 reviews of alt. tickets. Filter by what matters to you.
Over a year ago
I had a question about my tickets that I had recently bought and decided to email customer service. They replied within minutes and Dan H was the one who replied. He was so helpful and quick with his... See more
Over a year ago
Needed to request cancellation and refund for upcoming gig @ Oslo. Sent email, lightning fast, polite reply. Refund advised. First class service
Over a year ago
The customer service department is kinda rude and not very helpful. Feels like they just want to prove their point without being friendly or helpful
Over a year ago
Utterly useless and ridiculous ticket service. Having to write a formal letter to transfer tickets to a friend because they don’t have a system that is up to date enough.
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I had a question about my tickets that I had recently bought and decided to email customer service. They replied within minutes and Dan H was the one who replied. He was so helpful and quick with his reply. Thank you so so much.
Needed to request cancellation and refund for upcoming gig @ Oslo. Sent email, lightning fast, polite reply. Refund advised. First class service
The customer service department is kinda rude and not very helpful. Feels like they just want to prove their point without being friendly or helpful
Utterly useless and ridiculous ticket service. Having to write a formal letter to transfer tickets to a friend because they don’t have a system that is up to date enough.
Absolutely the worst ticket reseller I've ever had the displeasure of being forced to interact with. 20% mandatory booking fees is abhorrent. If you're on the fence about an event and the only option is alt tickets, don't give them the satisfaction, they deserve to be ran out of business.
Avoid Buying tickets from Alt. tickets. We bought tickets for Pink Summer Carnival, they were not accepted at the door. Luckily we managed to get tickets from the official seller Ticketmaster. We weren't the only people facing this issue on the day.
I have bought a couple of times from Alt. The most recent event I had to ask for a refund as there was a problem with access to the venue. My emails were answered promptly and the refund ( minus booking fees) was in my bank within 4 days. All in all I'm happy with their customer service.
I'm really surprised to see so many negative reviews: I always use Alt.tickets where possible and have never had any problems. I live in Nottingham and they sell tickets for most of the gig venues here (Rock City, Rescue Rooms, Bodega etc) so it is always my first choice and I've bought lots over the years. I also bought a piece of the Rock City floor from them during lockdown with no issues - it arrived promptly and well packaged. I agree that the booking fee charges are high and paying to print your own tickets is frustrating but the big two ticket companies are the same, it is an industry wide issue!
Avoid Alt tickets. I bought tickets for a gig but unfortunately due to illness we were unable to attend. I contacted Alt tickets to cancel as I’d bought insurance through them with the tickets. They refused and said even though testing positive for Covid that we should attend anyway as there are no longer lockdown restrictions??!! I asked them if they were advising me to go against NHS advice and to endanger people’s lives, they didn’t respond.
Unfortunately a similar story to others; writing a review because I wish I’d seen the recent review on the same topic. Artist had to cancel gig. First off, no correspondence from Alt Gigs, I found out myself through my bank statement partial refund and then investigating social media. Secondly, refunding only part of what I paid? Ridiculous. There was £5 per ticket booking fee not returned and £1.25 E-ticket download fee. (I mean, charging £1.25 for me to print my own ticket - tell me how that’s justifiable when there’s already these ridiculous handling fee costs…) To paint themselves as ‘support the small alt bands/companies as we’re not hiking up prices, we’re just the good guys being a low-cost primary seller, not like these big greedy secondary sellers’ is just farcical. At least these big companies refund booking fees if there’s been a cancelled gig OR don’t charge £5 PER TICKET in the first place. Really poor customer service with correspondence too. Honestly, save your money and buy your ticket elsewhere.
If the event is cancelled at no fault of your own. They do promptly give a refund but minus of the booking fees. This really adds up if numerous tickets have been bought. On 3 tickets I lost nearly £15 and not only that but they didn't even let me know that the event had been cancelled. I only knew because I had the band on socials. I'm sure some people will be turning up to be disappointed. Used a few times over the years. But not anymore
I have been refunded for a cancelled gig minus almost £30 in booking fees (one single transaction) absolutely outrageous they can take so much money for a n experience i never received! Last time i will ever use them!
Be aware that the booking fee and e-ticket costs are not refunded if the artist cancels the gig so you’ll be out of pocket through no fault of your own. Odd business practise as they may have kept £6 from me this time but they’ve lost all future business. Book with ticketmaster instead as they refund booking fees too!0
Bought Dead South tickets in dec 2022 for a concert in Manchester in October 2023, printed tickets, tickets accepted on door. No problems at all, happily use them again 👍 Was a little nervous using them instead of the global behemoth that is T1cket Master but had no issues at all
Tina was incredibly understanding and helpful. I would book all of my tickets through alt. tickets if I could. Thank you.
They are scammers. They Sell events that don’t exist. Don’t buy their tickets on RA( resident advisor) for 042 lounge. You will end up paying full price entry fee at the venue. If you try and you don’t get your full refund, report it to your credit or debit card company to get your full refund. Together, let stop the scammers
I bought tickets to a show. They sent me an email to say the show was cancelled. But I only got a refund for the face value of the tickets, not the £3 per ticket "booking fee" nor the extra "e-ticket fee" (I pay for the privilege of printing it out myself at home?). I didn't choose to cancel the gig, why am I paying for it?
Apparently lost the booking dispute it being paid for, confirmed by email and allocated seat numbers. Don’t get back to you, no recourse, dreadful customer service. AVOID!
I was in the queue with another ticket provider for Lewis capaldi tickets and they sold out within seconds. Devastated as my daughters were desperate to go. After a little google this website came up and they had tickets available. I did a quick search and saw a few negative reviews but thought I’d risk it……I placed the order and within seconds the tickets were in my email. Still feeling a little nervous I tweeted alt tickets to try and put my mind at ease, and within minutes they’d replied to my tweet and reassured me. My daughters attended the concert last night with no issues at all they produced the downloaded tickets on their phone and they were in!!! I’m so impressed with the service and customer service I received! This site will be my first port of call for any future tickets. If you are feeling nervous as they aren’t ‘the popular’ site - please don’t. Go for it they’re legit tickets priced at face value and deliver fast to your email!!! Thank you alt tickets
really shocked to see these reviews, i do assume they have commented in hast. I have had the most amazing experience with Alt, and i cannot wait to get my tickets with them in the future. special thank you to Liam for helping me with my Lewis Capaldi tickets!
alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
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