ALL - Accor Live Limitless
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Dreadful Company just want your money, No decency at all.
I booked a hotel in Paris directly on their website. Almost immediately I realised I had made a mistake on the date I booked, 16th & wanted 18th. I was unable to change this online but emailed the hotel directly asking for the mistake to be corrected. I heard nothing so I phoned the hotel & was told the manager would email me the next day (still no email). As I had to make plans this was not going to work & so I went to their online chat. I was told that I would have to re-book & would lose 100% of the booking payment. No flexibility or decency at all. I have never known any hotel chain behave so disgracefully & I will never use them again. £200 in their pocket for doing nothing (this also includes a breakfast I will never eat).