Josh

Jul 11, 2025

Deeply disappointed by Samsung repair…

Deeply disappointed by Samsung repair process! Sent a Galaxy S23 Ultra in due to serious overheating issues and a visible display anomaly under the glass, at the edge of the display boarder. The phone was never mis-handled or damaged. Instead of investigating the overheating issue, Samsung voided my warranty based on this cosmetic delamination effect as "user damage" and stated this claim was factual damage despite this being present from new and officially publicly stated by Samsung themselves, as a a harmless manufacturing quirk that occurs in the manufacturing process. They have a dedicated website page on it. As well as many other online sources discussing the topic and user reports. The repair centre even provided me photo evidence of the "damaged delaminated display" effect to back up their claim of user damage. Which perfectly matches Samsung's own images of this "harmless" effect, as well as many other users images and credible hardware sources providing pictures and statements on it. The repair centre stated they couldn't investigate to identify the fault or internal damages because this delamination effect voids my warranty, yet they informed me I would receive a quote for repair costs shortly, so they can somehow provide this without inspecting the phone. The phone was never diagnosed and no technical inspection on the overheating was performed, I was left with no support, no safety assessment and a chargeable repair quote based on assumption. Extremely disappointed by the lack of transparency, inconsistency and refusal to take responsibility for a likely manufacturing fault and potentially dangerous one at that, dismissed through a retroactive misapplication of blame despite this visual artefact being a published manufacturing issue by Samsung itself as well as many other credible sources. My time with Samsung as a customer and product user has ended.