Maybe closer to 4 stars
Maybe it should be closer to 4 stars because when they did eventually turn up their work couldn't be faulted. It was just so drawn out to get them here.

Samsung Repair specializes in providing convenient repair services for Samsung phones and tablets across the UK. The company operates a fleet of mobile workshops that allow technicians to perform repairs at the customer's location, whether at home, work, or even while on holiday. This service is designed to offer quick and efficient solutions, with many repairs completed in under an hour. Targeting Samsung device owners, Samsung Repair emphasizes customer convenience and satisfaction. The company guarantees the lowest prices and offers same-day repair services, ensuring that customers can have their devices fixed without extensive wait times. All repairs are conducted by Samsung-trained technicians in a secure environment, ensuring the protection of personal data while maintaining the integrity of the device’s warranty. With a commitment to accessibility, the company serves approximately 93% of the UK population.
Samsung Repair receives a mixed response from customers, with many praising the friendly and efficient service provided by technicians. Reviewers highlight the quick turnaround time for repairs and the excellent communication throughout the process, with some noting that their devices were restored to like-new condition.
However, significant concerns arise regarding the quality of repairs, as several customers report issues with their phones after service, including new malfunctions and damaged devices. Complaints about the repair process being drawn out and frustrating are also common, with some expressing disappointment in Samsung's service department. Overall, while many appreciate the service and staff attitude, the negative experiences related to product quality and repair outcomes overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.1 | 13 |
| Jun 25 | 4.3 | 23 |
| Jul 25 | 3.5 | 19 |
| Aug 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The repair man was helpful, warm and worked quickly and efficiently”
“I have a Galaxy Z Flip 6 cell phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 5.0 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Samsung Repair is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.6).
60 reviews of Samsung Repair. Filter by what matters to you.
Over a year ago
Maybe it should be closer to 4 stars because when they did eventually turn up their work couldn't be faulted. It was just so drawn out to get them here.
Over a year ago
So much more than a phone repair! My friend lost her child 6 weeks ago and all the photos of him were on the broken phone. You may just have fixed a screen but in reality, it was a great massive huge... See more
Over a year ago
Great service and communication. Phone working like new again after a few days of no signal.
Over a year ago
Excellent from booking, collection, repair (which was a replacement ring) to delivery.
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Maybe it should be closer to 4 stars because when they did eventually turn up their work couldn't be faulted. It was just so drawn out to get them here.
So much more than a phone repair! My friend lost her child 6 weeks ago and all the photos of him were on the broken phone. You may just have fixed a screen but in reality, it was a great massive huge gift to them to get their pictures back. Thank you doesn’t cover it 💯 👏🏼
Great service and communication. Phone working like new again after a few days of no signal.
Excellent from booking, collection, repair (which was a replacement ring) to delivery.
Un frigorifero acquistato 1 anno fa ha problemi di ventola nonostante la sostituzione. Il centro assistenza attiva la garanzia per la sostituzione. Ebbene sono senza frigo da quasi 3 settimane e Samsung (raggiungibile solo dal numero verde) mi dice che loro consegneranno in un data non definibile solo il frigo senza l’installazione…quindi se l’installatore non sarà presente nel momento della consegna il mio frigo resta in strada. UNA VERGOGNA
Really nice technician and very efficient service
The repair man was helpful, warm and worked quickly and efficiently. Repair was done well and he was helpful in making sure all settings were done. The only thing I would say was he arrived 2 hours before the given time slot. In my case that was great and really helpful but can see how this would be an issue for a customer who planned their day around that slot and may not be in etc. Helpful and would use again (though hopefully I don't smash my screen again so I don't have to!)
Excellent Flawless. Engineer was great. Explained everything that would be done and clarified any doubts I thought I had. Arrived early and did the repairs quickly and very professionally. Now I can go back to using my favourite phone and use Likewise again in the future without the worry of finding a shop to go to
Excellent service, kept well informed and updated, polite and professional experience.
When changing the screen, it caused other malfunctions that did not exist.
They turned up on time he was very friendly helpful he fixed my phone all at my address excellent service
I have a Galaxy Z Flip 6 cell phone. I have had it for more than a year when the screens went black. I took the phone to my carrier. who sent me to The Samsung Experience Store to have it repaired for free. They have now had my phone 10 days and I have got nothing but excuses as to why they won't just replace the phone I have been using Samsung Galaxy phones since the S8 model. I do not see myself buying another Samsung product after this experience. The worst part has been the lack of communication with the store. If you call the store directly the call goes to voicemail, where the mailbox mis full and no one answers the phone. I have also been given personal phone numbers of 2 different managers, yet theyt wont answer these phones or return a message ifm you can even leave one.
Great communication. Technician was exemplary and so user friendly
Drama. One question do they can switch my protection screen and for answer I heard they need check my phone first 😐 (what is mean? Passwords left also?) so I need an appointment and still without answer do they can change my phone screen and how long this is taken. Drama
Very easy to organise. Stephen (technician ) arrived early but had rung beforehand. Quick repair no issues . Would recommend
The phone screen was cracked but still working so I paid £169 for a new screen. They came to fix it and 30 mins later came back with a broken phone and said the frame had a dint and that broke the new screen so now I would have to pay an extra £99 for a new frame too, the phone is currently on sale for £254 which is less than the repairs. They said they will charge me £59 for a call out even if I don't get the phone fixed again and left me with the cracked screen hanging off the phone.
Deeply disappointed by Samsung repair process! Sent a Galaxy S23 Ultra in due to serious overheating issues and a visible display anomaly under the glass, at the edge of the display boarder. The phone was never mis-handled or damaged. Instead of investigating the overheating issue, Samsung voided my warranty based on this cosmetic delamination effect as "user damage" and stated this claim was factual damage despite this being present from new and officially publicly stated by Samsung themselves, as a a harmless manufacturing quirk that occurs in the manufacturing process. They have a dedicated website page on it. As well as many other online sources discussing the topic and user reports. The repair centre even provided me photo evidence of the "damaged delaminated display" effect to back up their claim of user damage. Which perfectly matches Samsung's own images of this "harmless" effect, as well as many other users images and credible hardware sources providing pictures and statements on it. The repair centre stated they couldn't investigate to identify the fault or internal damages because this delamination effect voids my warranty, yet they informed me I would receive a quote for repair costs shortly, so they can somehow provide this without inspecting the phone. The phone was never diagnosed and no technical inspection on the overheating was performed, I was left with no support, no safety assessment and a chargeable repair quote based on assumption. Extremely disappointed by the lack of transparency, inconsistency and refusal to take responsibility for a likely manufacturing fault and potentially dangerous one at that, dismissed through a retroactive misapplication of blame despite this visual artefact being a published manufacturing issue by Samsung itself as well as many other credible sources. My time with Samsung as a customer and product user has ended.
Mi sono recato al centro di assistenza in Via Cipro per un problema al display interno del mio fold 5 in garanzia. Hanno inventato ammaccature nello schermo inesistenti addossando a me la colpa del guasto quando il telefono è intatto sotto tutti i punti di vista e non è mai caduto!! Pessimi hanno perso un cliente che comprava solo samsung da 15 anni!!!
I got an appointment that was too late in the day to suit me. I called in the morning, told them and was contacted by the technician who managed to get to me 3 hours earlier. When he arrived he was polite and did a great repair quickly and efficiently.
Samsung Repair specializes in providing convenient repair services for Samsung phones and tablets across the UK. The company operates a fleet of mobile workshops that allow technicians to perform repairs at the customer's location, whether at home, work, or even while on holiday. This service is designed to offer quick and efficient solutions, with many repairs completed in under an hour. Targeting Samsung device owners, Samsung Repair emphasizes customer convenience and satisfaction. The company guarantees the lowest prices and offers same-day repair services, ensuring that customers can have their devices fixed without extensive wait times. All repairs are conducted by Samsung-trained technicians in a secure environment, ensuring the protection of personal data while maintaining the integrity of the device’s warranty. With a commitment to accessibility, the company serves approximately 93% of the UK population.
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