Musely
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The Company charged your credit card…
The Company charged your credit card with out your permission, do not give a refund back never answer the phone calls. The product is low quality doesn’t work as the advertised product shows. Olivia (Musely Support) May 2, 2024, 8:57 AM PDT Hi Zully, Thank you for following up! Consumer Protection federal law prohibits the return of prescription medication; this ensures it has been maintained properly and has not been tampered with. With this in mind, all FaceRx medications are non-refundable and non-returnable once they have shipped from our pharmacy. I apologize that we are not able to refund your refill order as it had been processed and shipped from the pharmacy already. Thank you for your understanding. We are very sorry to hear if you have not seen your desired results with your treatment thus far. We do offer a 60-Day Result Guarantee for select treatments. Our records indicate you did not complete your eNurse check-ups along with your treatment, so unfortunately you would not qualify for a refund of your first order under our 60-Day Result Guarantee. However, we want to assist you in receiving the treatment that works for you and that produces the results you want. 🔷️ We would be happy to apply the medication cost in a Rewards credit to your Musely account to cover the cost of a future FaceRx medication. 🔷️ Please confirm if you would like us to proceed with your Rewards credit, and we would be glad to assist you. For your future reference, please see the provided information below regarding Musely's 60-Day Result Guarantee. For your convenience, the terms of the Guarantee are accessible here. The app does not work I called to many times to address the issue but no one reached out to me.