U-Save Car & Truck Rental
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Bad return experience to Bari Airport
I returned car to Bari Airport. I arrived a little over a hour after the allotted time, due to traffic, I was left waiting 40 minutes before my car was registered as returned. Just standing there being constantly told the guy was coming shortly. When he arrived I was told everything was good with the car. I returned home to find a credit card charge of €73.20 for an additional days rental. I received no email or documented notice of this. I only discovered when I contacted the Broker economycarrental for an explanation. I appealed to n avail. I would not recommend based on delayed return acceptance and lack of transparency. Update 1st July As requested I contacted USave and presented my situation and got no satisfaction. Clearly no interest in customer service, only penalising people and accepting no responsibility for significant delays and poor service on their side. Extremely disappointing!! I do not understand your position. Because if this was the case, I would not have been left waiting 40 minutes. Also, at no point in our interaction have you apologised for delaying me or offering compensation. But you quite happy to charge me a days rental for returning 10 minutes late. Double standards in effect here. Shame on you!!