Simon

Jun 24, 2024

Hands down: One of the smoothest car rental experiences I’ve had

After reading many reviews and feeling quite apprehensive about having committed to renting a car with Firefly, my experience couldn’t have been better. Arrived at the desk in Girona Airport to no queues and an extremely friendly representative. Everything was delivered as stated at the point of making the reservation. As I have an annual excess policy with my bank, I just opted for €850 to be preauthorised from my credit card, along with €150 in the event I didn’t refuel the vehicle and the balance owed for the rental. The customer next to me was locked in a battle of words about this, as didn’t have a credit card and was asked to purchase full insurance, as they can’t preauthorise debit cards. All of these facts though are stated online prior to making the reservation and are not too alien from the policies at most rental firms. Within 5 mins, I was on my way to an almost brand new car. There were a few scratches and dents that didn’t appear on the vehicle condition log, so as advised, I just took a few photos of the damage and the amended vehicle condition log and emailed it to the desk, who acknowledged them within an hour. I returned the car a few days later, having filled up at the petrol station next to the entrance to the airport (cards only), left the receipt for the fuel in the car, popped the keys back in the return box (as it was 4am) and hoped for the best. A few days later, the full preauthorised amount was released, minus what I owed for the rental. I can’t speak for locations in other cities, but the whole thing was as smooth as possible and based on this experience, I would happily use them again anytime.