Crystal Travel is a UK-based travel agency specializing in providing affordable flight tickets and travel deals to a variety of destinations worldwide. With over 38 years of experience in the industry, the company offers a comprehensive online booking platform where customers can search for both one-way and round-trip flights, catering to adults, youths, children, and infants. Crystal Travel is committed to ensuring a user-friendly experience with features such as secure payments, same-day cancellations, and 24/7 customer support. The target market for Crystal Travel includes leisure travelers seeking budget-friendly options for their vacations and trips. The agency is ATOL protected, IATA accredited, and a member of ABTA, underscoring its legitimacy and commitment to customer safety. Crystal Travel's website allows users to leverage smart search filters to compare prices and find the best deals, making it a valuable resource for travelers looking to explore new destinations economically.
Crystal Travel receives overwhelmingly positive feedback from its customers, highlighting exceptional service and helpful staff. Reviewers frequently mention the professionalism and knowledge of agents like Stella, Sergio, and Ana, who provide clear and prompt assistance in booking flights and finding the best deals.
Many express satisfaction with the overall travel experience, noting that the agency's support makes the booking process smooth and straightforward. However, a few complaints arise regarding flight availability and pricing issues, suggesting that some customers encounter challenges during the booking phase. Despite these minor concerns, the majority of consumers appreciate the attentive service and expertise offered by Crystal Travel. Overall, the sentiment is highly favorable, with a strong emphasis on the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,077 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.8 | 66 |
| Mar 25 | 4.9 | 225 |
| Apr 25 | 4.8 | 195 |
| May 25 | 4.8 | 197 |
| Jun 25 | 4.8 | 195 |
| Jul 25 | 4.8 | 198 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I thought the days of travel agents was over, but Crystal Travel proved that they are alive and fully functioning”
“The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.1 out of 5 (good) | 0% | 1,077 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Crystal Travel is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 4.1).
500 reviews of Crystal Travel. Filter by what matters to you.
Over a year ago
I spoke with Stella and she was very good she advice me with positive response which I need much appreciated her work.
Over a year ago
I thought the days of travel agents was over, but Crystal Travel proved that they are alive and fully functioning. My contact was Sergio who was kind and patient with me. I had a lot going on and wou... See more
Over a year ago
I had a superb experience with you guys… The man Sandy has helped me so much from booking my tickets and helping me with other stuff… I am really happy and extremely satisfied with his service
Over a year ago
Very clear and prompt service. Knowledgeable and very professional.
Quick answers to the questions people ask most.
Yes, Crystal Travel is a legitimate company with numerous verified reviews and a strong 5/5 rating from customers. Real customer experiences highlight their professionalism and helpfulness, indicating a trustworthy service.
No, Crystal Travel is not a scam. The company has received many positive reviews from verified customers, showcasing consistent patterns of excellent service and customer satisfaction.
Crystal Travel specializes in booking flights and providing travel assistance, with many reviewers praising their knowledgeable agents who help find the best deals.
Crystal Travel accepts various payment methods, including credit and debit cards, making it easy for customers to secure their bookings.
Customers can reach Crystal Travel's support team via phone or email for assistance with bookings and inquiries. Many reviews commend their prompt and clear service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I spoke with Stella and she was very good she advice me with positive response which I need much appreciated her work.
I thought the days of travel agents was over, but Crystal Travel proved that they are alive and fully functioning. My contact was Sergio who was kind and patient with me. I had a lot going on and wouldn't call him back when we'd agreed to speak. But once I locked in he and his manager Munir were EXCELLENT. They helped put together an itenary for India, so that I could take my mother and daughter to Agra and the Taj Mahal, then head south to Kerala. It was like speaking to friends you'd met at a dinner party, they not only suggested places for me to visit, but also provided photos as we spoke. I had to adsk them to stop as I was on the brink of handing in my notice so that I could visit all the wonderful places they suggested. I'm very happy with the service, as I wouldn't be able to focus on putting together the itenary they did, which includes flights, hotel, a guide and driver, meaning that from as soon as we land we'll be looked after until we're dropped back at the airport. I'm so grateful and excited to go on this adventure. Thank you Sergio and Munir for all your efforts.
I had a superb experience with you guys… The man Sandy has helped me so much from booking my tickets and helping me with other stuff… I am really happy and extremely satisfied with his service
Very clear and prompt service. Knowledgeable and very professional.
Been using Crystal Travel for booking flights over the last few years. Excellent staff and very helpful with dates and pricing for flights to get the best prices. Special mention to Stella Stevens for booking my flights and calling me to confirm names and flight details a few times before booking. Will surely use in the future aswell.
Very helpful. Sergio dealt with my booking excellent. Will use again
Ana is a star. Very helpful and amazing, helped a lot and found good deals for us. Highly recommended.
Hey Ana thanks for your services, it's great deal.
Thanks Ana for your best deals, love to do more business with you.
I contacted Crystal Travel to make inquiry about a ticket reservation, which I had already checked on skyscanner. However, the professionalism, enthusiasm and customer focused approach from one of their agents called Ana, convinced me to purchase the tickets from them. Even though the price she quoted is slightly higher, I still reserved the ticket with them.
I’ve just made 2 long haul flights, one were staying 2 nights & 3 days in the stopover with Sergio. He has patience looking for best flight/ price and gave us a good deal. He put an extra effort to sort us out. Highly recommended.
Very very Good sarves sir form sarjo please
I first used Crystal Travel last year to go to Melbourne. As I then had exceptional Service I contacted them again for my trip to India. And again they were marvellous and in particular Sergio was very helpful and informative as well as getting me a good fare. In addition the fact that I could pay in instalments was more than useful.
Great service. Shirley Smith was great !! Very professional and helpful. Thank you
Harris at Crystal Travel, London is rated as a five star experience, he listned to my travel needs, budget streams and was able to book my flights with ease. I highly recommend Crystal Travels, they always provide with great consistent services.
Frank was very helpful during the booking process and showed me the best options for the flights. The booking process was reassuring and went smoothly specially with the additional communication in whatsapp.
Jack was extremely thorough and professional. It was all a very easy and simple transaction and I would highly recommend Crystal. Thank you so much Jack
Excellently
Jack was very helpful and not pushy as sometimes travel agents are. He had a supportive manner.
Very helpful
Crystal Travel is a UK-based travel agency specializing in providing affordable flight tickets and travel deals to a variety of destinations worldwide. With over 38 years of experience in the industry, the company offers a comprehensive online booking platform where customers can search for both one-way and round-trip flights, catering to adults, youths, children, and infants. Crystal Travel is committed to ensuring a user-friendly experience with features such as secure payments, same-day cancellations, and 24/7 customer support. The target market for Crystal Travel includes leisure travelers seeking budget-friendly options for their vacations and trips. The agency is ATOL protected, IATA accredited, and a member of ABTA, underscoring its legitimacy and commitment to customer safety. Crystal Travel's website allows users to leverage smart search filters to compare prices and find the best deals, making it a valuable resource for travelers looking to explore new destinations economically.
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