Private Internet Access
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Hacker stole my account. It stayed stolen
I received an email from PIA saying my '...email address has been updated to jamjam at gmail.com' I did not change it & duly notified them. Someone had stolen my account. If someone can steal my VPN account they can steal yours. Despite numerous requests to get it back PIA constantly put the onus back on me to prove my identity, mostly citing US ID documents to do this. I'm not American. PIA declined to look at my account info & the years as a customer with the same email address and payment method. Consequently PIA retained the hacker jamjam at gmail.com as the account holder. As a result I have had to change all info that PIA may have accumulated on me as their system has been compromised and could be rogue. I wonder how many more times this 'security' company has been breached. I dumped them & have had no probs with a new provider.