Musely
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Musely prescribed Smooth + Bright Eye…
Musely prescribed Smooth + Bright Eye Serum with Hydroquinone 3%. Hydroquinone is for treating hyperpigmentation which I do not have. Much of the medical literature states that it's for treating typically darker skin tones and that fair thin skinned individuals are not good candidates for it since it's very harsh under the eye. Actually most dermatologist don't recommend it under the eye. I experienced irritation, burning and severe dryness. I contacted the dermatologist requiring a change in product. She agreed but said I'ld have to contact support to get an exchange. Support responded to my request with a canned response that said to contact the dermatologist for help with an exchange or refund. It also stated in the canned response that you have to use the product and check in as required for 60 days before you can get a refund. How can you be expected to continue to use a product that causes adverse reactions?