Samsung Electronics
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SCAM UNBELIEVABLE
I reached out to multiple sources (Carrier, Google, Samsung and Asurion) and end result my brand new 3 week old has a factory defect. I reached out Samsung and the only solution they had was I mail them my phone for a month and they would try to fix it but NOT replace it. 1 month without a phone for a MIGHT be able to fix it. It's so ridiculous that this multi-billion dollar company is not willing to replace a factory deflat phone or even offer a temp phone. The customer services reps all were rude each one i spoke to over the last 2 weeks told me different thing so not only are they not helpful they are rude and not training properly. It is so disappointing that I have to pay out of pocket to get my phone fixed after I just bought the phone. I'd give zero stars if I could