Etsy
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Etsy, I need your help urgently!
I got a delivery of a dragonfly hair clip on 15th July. I paid €26 for the clip, and €6 for the shipping, which was €31. I thought it was expensive for what I got. The clip, has fallen apart (dragonfly has come away from the backing). It is extremely badly glued together and the clasp itself is entirely ineffective as it is far too weak to hold any hair. I need a refund or a replacement that works. However, you’ve guessed it, I cannot get a hold of the seller. I tried to reply email to my delivery email and this did not work. What to do now? I am devastated without a stylish hair grip. Good customer service is not too much to ask, surely?