Tulo Energy
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Poor customer service
I rarely write reviews but my (brief) experience as a customer of Tulo Energy makes me put pen to paper. The company sent me an email every month requesting that I send them a manual meter reading, notwithstanding that I have Smart Meters installed. When I asked to switch away from them they sent me a message saying that they would not agree to this as my account was in debit, notwithstanding the fact that they held a Direct debit mandate on my account. As a result I had to ask my new supplier to contact them again requesting that they take the account over. It remains unclear whether they have actioned this.