very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
Over a year ago
very helpfull and patient. Explain everything clearly and detailed.
Over a year ago
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
Over a year ago
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lowe... See more
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very helpfull and patient. Explain everything clearly and detailed.
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
Their rates are very competitive. Their customer service is EXCELLENT, fast, personal and so very helpful and flexible. I'm vey senior and coudl not manage their security codes to enter my account. I told them and they immediately set me up in a different way that makes is very simple for me. Top marks for Tulo!
I've just switched to Tulo to take advantage of their keen prices. The switch was completed in just 3 days. I've downloaded their app which is easy to negotiate and shows me the daily readings from my smart meters. Everything has gone very smoothly. Well done Tulo.
Early days, but all indications are that the UK professional reliable customer service Ive experienced has out shone previous firms Ive used by a mile and have transferred over two accounts to them. Ombudsman complaint going in for previous supplier that could make a phone call to sort out a supplier with arrogant customer services. Hoping to save money going forward and that they dont get swallowed up with those that want to reduce out energy choices.
I made a couple mistakes when setting up my switch to Tulo Energy. Customer service has been very responsive sorting out my mess! Glad I've decided to move to Tulo Energy. Keep up the good service.
Really good customer service, very quick to respond and helpful.
Resolved my issue, minimum of fuss.
Gemma was lovely and helpful as I’m a confused university student.
good service no problems
Great so far not been with them long but so far so good
Signed up then cancelled immediately as I decoded to stay with my existing supplier. The charged me 120 pounds and wouldn’t pay me back. Scamming. There are way better suppliers out there, avoid
Excellent customer service and competitive energy prices.
I have not had any issues with Tulo, whenever i have needed to speak to someone their customer service has been exemplary and i am actually sad that they cannot supply me in my new property. Thankyou to everyone i’ve spoken to, particularly Darnell who has made everything so simple for me :)
Found on comparison website and were the cheapest. They are easy to contact online if you require anything.
So for so good. No issues whatsoever
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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