SURI - Sustainable Electric Toothbrush | B Corp™
Read all reviews for SURI - Sustainable Electric Toothbrush | B Corp™ →
Button stopped working twice
I've had the Suri toothbrush for a year now. I love the design, that you can recycle the heads, and that it is rechargeable. Unfortunately, twice now the button has stopped working due to build up of toothpaste underneath the button. Customer services were very helpful the first time around and sent me a new toothbrush free of charge, which was appreciated. Since then, I have been continuing to follow their instructions regarding ensuring water is poured over the toothbrush after use to minimise residue build up underneath the button; however, it has now stopped working again. The toothbrush will also turn itself on spontaneously and won't switch off when pressed once the button has ceased working. I love the concept of Suri, and they have good customer service, but there's a fundamental issue with the button, and it's not sustainable to buy or request a new replacement every 6 months when it stops working.