Materials Market
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Extremely Disappointed – Wrong MOT Type 1 Delivered and rotten sleeper. No Refund or Follow-up
I ordered 4 bulk bags of MOT Type 1 sub-base and 2 bulk bags of sharp sand, delivered on 19 May 2025. The Type 1 was supposed to be 1–40mm in size. Instead, I received around 1/5 of a ton of massive stones, with the largest being 6 inches long and 4 inches high — completely unacceptable for Type 1. I WhatsApped the Materials Market with photos, a staff replied the next day saying, “It shouldn’t be Type 1. Maybe the supplier sent you the wrong one.” I then sent the Tax invoice and requested a partial refund due to the unusable material, but since then, I’ve been completely ignored. No reply, no follow-up. Now I’m left with oversized waste material, and I don’t have enough Type 1 to finish my project. This has cost me time, money, and unnecessary stress. I’m extremely disappointed by the poor quality control and lack of responsibility shown by this company. Moreover, one of the ten sleepers that I bought was totally rotten. This is not how a professional supplier should operate. Ignoring customers after admitting a mistake is simply unacceptable.