Safa

May 17, 2022

Used things get sent out to danish customers

Four items returned, one of them was the same product sent back and forth three times, whilst one of them arrived broken. Anyway, after several emails back and forth, led to me calling them. The issue is the polish warehouse, they sent used things. At times, especially things made of wood, just get a little grinding and send out again for sale. Meaning, Denmark is a hub for used/broken items. Because we can only buy from the polish warehouse and that warehouse just sends used things. So me and the service could do nothing about it, because that's the policy of Zara Home - that we (danish customers) can only get things from the polish warehouse... So we agreed on a refund and that's it. Awesome products, good service, bad warehouse. I noticed one thing in particular, I sent a wooden cutting board back three times "for review purpose" as I was told by Zara home, but I kept on getting other used wooden cutting boards back. They were bent and used, one of them had holes from nails. Which makes me think... Are they just sending the same used things back and forth?