Zarahome is a shopping and fashion company based in Denmark, accessible through their website zarahome.dk. The company specializes in offering a variety of home decor, textiles, and fashion items designed to enhance the living space and personal style of its customers. With a focus on quality and contemporary design, Zarahome caters to consumers looking for stylish and functional products for their homes. Targeting a diverse audience, Zarahome appeals to individuals and families seeking to create a welcoming environment with thoughtfully curated decor and clothing options. The company's offerings include a wide range of items such as bedding, kitchenware, and apparel, making it a one-stop shop for home and fashion needs. By providing a unique blend of home essentials and fashion-forward products, Zarahome aims to meet the needs of consumers who value both aesthetics and practicality in their shopping experience.
Zarahome receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor customer service and product quality. Reviewers frequently mention the lack of effective communication, citing issues with unresponsive customer service channels, including non-functional phone lines and robotic chat responses.
While a few customers report satisfaction with their orders arriving well-packaged and on time, these positive experiences are overshadowed by complaints about damaged items and lengthy refund processes. Many people are dismayed by the high return shipping costs to Poland, which they feel adds to an already disappointing shopping experience. Overall, the sentiment leans heavily towards dissatisfaction, with a significant majority advising against shopping at Zarahome.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 26 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“ZaraHome's customer service is super good and professional by the way”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | — | 26 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Zarahome is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.2).
26 reviews of Zarahome. Filter by what matters to you.
Over a year ago
Katastrofal dårlig kundeservice. Tlf virker ikke og chat funktion er en robot. Fraråder alle at handler hos dem
Over a year ago
Yderst tilfreds kunde!! Mine varer kom godt pakket og alt var som bestilt og som forventet. Derudover kom pakken en lille uge tidligere end beregnet.
Over a year ago
ZaraHome heeft een prachtige collectie van Vincent van Duysen waarvan we een aantal exemplaren hebben besteld. De kwaliteit is heel wisselend. De stoelen en zien er goed uit. De grote tafel kwam besch... See more
Quick answers to the questions people ask most.
Zarahome has a mixed reputation with many customers sharing experiences on various review platforms. While some reviews highlight satisfaction with product quality, others express frustration with customer service and order issues.
There are verified reviews indicating both positive and negative experiences. Customers have raised concerns about customer support and return processes, suggesting caution when ordering.
Zarahome offers a wide range of shopping and fashion items, including home decor and furniture, with collections like Vincent van Duysen that have received mixed feedback on quality.
Zarahome typically accepts various payment methods, including credit cards and possibly other online payment options, although specific details may vary.
Zarahome's return policy requires customers to send items back at their own expense, often to Poland, which has led to dissatisfaction among some customers regarding the return process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Katastrofal dårlig kundeservice. Tlf virker ikke og chat funktion er en robot. Fraråder alle at handler hos dem
Yderst tilfreds kunde!! Mine varer kom godt pakket og alt var som bestilt og som forventet. Derudover kom pakken en lille uge tidligere end beregnet.
ZaraHome heeft een prachtige collectie van Vincent van Duysen waarvan we een aantal exemplaren hebben besteld. De kwaliteit is heel wisselend. De stoelen en zien er goed uit. De grote tafel kwam beschadigd aan. Deels door transport en slechte verpakking, deels door slordige productie. De dwarsbalk was met een beetje lijm aan het blad 'vastgeplakt'. Lekker amateuristisch. Merkwaardig dat de ontwerper (Vincent van Duysen) hier niet even naar heeft gekeken, is toch onderdeel van je vak. We kregen een vervangend exemplaar maar dat was nog zwaarder beschadigd. Het tafelblad wordt verpakt in karton. Door wrijving beschadigt het oppervlakte. Omdat de grote stalen schroeven los zwerven in de verpakking beschadigen deze de randen van het tafelblad. De eerder genoemde dwarsbalk was helemaal losgebroken van het blad. Belachelijk. Echt zonde, omdat het ontwerp op de foto prachtig is. De prijzen zijn aan behoorlijk aan de hoge kant zoals je kunt verwachten voor werk van een topontwerper. Maar de meubels (de grote tafels) worden niet goed geproduceerd en slecht verpakt. Dat past niet bij deze prijsklasse. De klantenservice van ZaraHome is supergoed en professioneel trouwens! Alles wordt snel en netjes opgelost. ZaraHome has a beautiful collection by Vincent van Duysen, of which we ordered a number of items. The quality varies. The chairs and small tables look good. The large table arrived damaged. Partly due to transport and poor packaging, partly due to sloppy production. We received a replacement copy, but it was even more damaged, it even arrrived in two pieces. The table top is packed in cardboard. As a result the surface is damaged. Large steel screws are not packed or wrapped in some protection bag or box, they damage the edges of the table top. A real shame, because the design is so beautiful. The prices are quite high, as you would expect for work by a top designer. But the furniture (the large tables) is not produced well and is poorly packaged. That does not fit in with this price range. ZaraHome's customer service is super good and professional by the way! Everything is resolved quickly and neatly.
3 uger efter bestilling får jeg pengene retur da varen er gået i stykker under transporten og varen nu er udsolgt. Har kontaktet dem flere gange i de tre uger, da det var en gave og fået oplyst at pakken var på vej🙄 👎
Ho acquistato presso il sito ufficiale ZaraHome giorno 10/01/2024 ,ordinato 3 articoli naturalmente pagati e pagata anche le spese di spedizione; consegna prevista per il 19/01 . Il 17/01 tramite email mi comunicano che l'ordine è stato cancellato . Contatto il supporto tramite chat , mi viene risposto che i prodotti che avevo ordinato non erano disponibili per la spedizione. Con una organizzazione migliore questo non sarebbe successo, una stella e probabilmente non acquisterò più sul sito o presso il punto vendita vicino casa .
Pensavo fosse un'azienda seria e invece... non acquisterò mai più
Ordered some goods over 10 days ago and although the item apears in app as shipped then the package has not moved in 10 days. Have called and written customer service that returns with kind customer service words and zero action. I still do not have my package nor have heard from Zara home when my package will arrive and where my package is. Absolutely awful customer service. Will never use again.
I have had a case at Zarahome since February without any result, as there is no customer service that works online. Regardless if you write in English or Danish, you get the same standard reply. They are sorry! My package arrived in pieces, and I still have no result fra Zarahome. I can not call and their robot chatservice Is appalling. I am no longer a customer at this online store, as it is the most expensive service for a customer in need. I have paid for items that are not usable and Zarahome is sorry! Not a great service.
Jeg har modtaget en pakke fra Zara Home, hvor en af produkter var i stykker (opbevaringsglas). Jeg har sendt en besked til service og bedte om at få en refundering, som aldrig er skete. Dårlig stil
Four items returned, one of them was the same product sent back and forth three times, whilst one of them arrived broken. Anyway, after several emails back and forth, led to me calling them. The issue is the polish warehouse, they sent used things. At times, especially things made of wood, just get a little grinding and send out again for sale. Meaning, Denmark is a hub for used/broken items. Because we can only buy from the polish warehouse and that warehouse just sends used things. So me and the service could do nothing about it, because that's the policy of Zara Home - that we (danish customers) can only get things from the polish warehouse... So we agreed on a refund and that's it. Awesome products, good service, bad warehouse. I noticed one thing in particular, I sent a wooden cutting board back three times "for review purpose" as I was told by Zara home, but I kept on getting other used wooden cutting boards back. They were bent and used, one of them had holes from nails. Which makes me think... Are they just sending the same used things back and forth?
Varer skal sendes retur til Polen. Det er dyrt og for egen regning. Efter 14 dage hvor jeg ikke hørte noget skrev jeg til dem via deres mailretur (zarahome.dk). Fik svar tilbage at jeg ikke kunne skrive på dansk og en liste med de sprog jeg kun e skrive på. Sendte igen på engelsk og fik det svar at de ikke kunne finde min retur og at de ikke havde modtaget den. Men hvis jeg kunne sende tracking kunne det måske hjælpe. Sendte tracking hvor der stod den var “delivered” flere dage i forvejen. Dagen efter modtog jeg besked om at pengene blev refunderet men uden forklaring. Det virker som fine produkter men platformen virker ikke, så handler desværre ikke der igen.
Blev grumt overrasket over at retur var for egen regning (det var forsendelse også, men det kunne jeg jo se). Returnering skal så foretages til Polen og koster således en formue. Ikke engang et samarbejde med et fragtfirma har de. Har købt der flittigt i Spanien og der er returnering inkluderet og fungere upåklageligt. Kommer aldrig til at købe fra dem i DK igen.
Jeg har bestilt 3 varer den 1/6-21, får en ordre bekræftelse på den og dagen efter en mail at mine varer er kommet til afhentning stedet og pengene bliver trukket. Men har aldrig fået besked fra fragt firma at mine varer er ankommet. Jeg har ikke modtaget mine varer og de er heller ikke ved mit udlevering sted.
Køb ikke i Zara Homes webshop! Returneringer skal sendes til Polen for egen regning - alternativt indleveres i deres butik i København, men den har de netop her i marts lukket permanent. Så nu kun mulighed for at sende til Polen.
Øv, jeg købte en urtepotteskjuler i glas og træ fra Zara Home til 599 kr. Jeg synes den er enorm fin, men ikke funktionær. Da jeg ville vande planten jeg havde plantet i den sprang glasset. Det er mange penge for noget som ikke opretholder sin funktion.
Amazing choice of fabrics and quality presents for the whole family
Praticamente truffata, ho fatto un ordine, inizialmente rifiutato, quindi anche il pagamento, per un mal funzionamento del loro sito. Poi senza avvisarmi, la sera dello stesso giorno, hanno deciso di accettarlo e generare l'ordine e prelevarmi l'importo ( circa 200,00) Risultato ho ricevuto e pagato articoli non a me necessari. Mai più utilizzerò questo negozio....
Zarahome is a shopping and fashion company based in Denmark, accessible through their website zarahome.dk. The company specializes in offering a variety of home decor, textiles, and fashion items designed to enhance the living space and personal style of its customers. With a focus on quality and contemporary design, Zarahome caters to consumers looking for stylish and functional products for their homes. Targeting a diverse audience, Zarahome appeals to individuals and families seeking to create a welcoming environment with thoughtfully curated decor and clothing options. The company's offerings include a wide range of items such as bedding, kitchenware, and apparel, making it a one-stop shop for home and fashion needs. By providing a unique blend of home essentials and fashion-forward products, Zarahome aims to meet the needs of consumers who value both aesthetics and practicality in their shopping experience.
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