U-Save Car & Truck Rental
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So Very terrible customer service
So Very terrible customer service, I booked a car from U Save on price line to be picked up at their Orlando office, On arrival after waiting for the van at the airport for 35 mins I was told I have to make a $500 deposit, we went back and forth and I later agreed on bc I know I was going to bring the car back just the way I took it. They gave me a car that had scratches here and there, I refused at first but I was encouraged that it was fine and they gave me a yellow piece of paper which showed the places where the scratches were. I was not convinced in my spirit to take the car but the guy who attended to me said that was all they had after seeing I had full coverage from state farm in my 2023 Hyundai Tucson. I took the car, used it for 2 days, and brought it back about an hour before my flight was to leave. I handed the car and keys to this guy called Brian, and also the paper I was given, once I got in the van with my 3 kids, the guy called me out of the van and said he wanted to show me something, meanwhile, I was running late to catch my flight, I got out of the van leaving my kids and he walked me back to the car made me turn around the car once and said you may go, meanwhile my kids were still in the van and the driver was waiting, so when I was, t coming they had to put my kids out of the van and drove off, I asked the guy called Brian why he brought me back to the car all he said was" you may go". I asked him if I looked like a child who he can just talk to any kind of way and push around, and he just stood there smiling saying noting I was mad bc I just missed my bus to the airport and my flight leaves in 30 mins, he then said "are you deaf" you may go. then I was ready to call the police and I told him he was stupid, he said I was deaf. Apparently, he was,t listening when I told him about the car and handed him the papers. However, I understood that what they do is hand you a messed up car and try to put the sratches on you. At this point I did,t mind missing my flight, this guy was so rude and very unprofessional, BEWEAR OF THIS PLACE(U SAVE AND GREEN MOTION CAR RENTALS).They make you put down $500 and try to keep your money making up stories. Am waiting for my refund back or they will be hearing from my bank and maybe see us in court. I have all pictures of the car before I took it and after.