U-Save Car & Truck Rental
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DO NOT RENT FROM USAVE...
DO NOT RENT FROM USAVE... March 2020. If we could give LESS than ONE STAR for USave, we would. We were dropped off at a "mall" hauled our luggage up a bunch of steps and went in to pick up our car which we had booked online. We were told we had to purchase insurance because we did not have proof. I called our insurance company and luckily our agent emailed us proof of insurance (on a Saturday, his day off) so that we didn't have to purchase their insurance. So we were there for over an hour - with our 3 year old! We were heading out of the lot and were being guided by the attendant to the check-out kiosk as we couldn't see to get out of the lot. We gave him our paperwork, and had just begun to drive out when we hit an unseen curb - which again, is where we were guided by the attendant. He had stopped us inches from that curb! We had to drive off the lot, then back onto the lot to discuss the incident with the manager. The paint was scraped on the right passenger side bumper. The manager smirked and then said "YOU are responsible". He also said the attendant was NOT his employee! Who else would he be?? The manager put an additional $500 charge on our card after we returned the vehicle after our vacation. There was a scraped bumper with some yellow paint from the curb - no way was it a $500 repair. We have our own insurance coverage and also travel coverage through our Capital One credit card. Since we have a $500 deductible, our insurance company was not an option. Capital One requested information from us, along with the rental contract, etc. Capital One repeatedly contacted USave for pictures, estimate and repair bills. USave has yet to respond to them. Capital One did return our $500 as a credit on our card. Thank you Capital One! NEVER, NEVER go to this car rental company. They will scam you and laugh all the way to the bank.