U-Save Car & Truck Rental
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Really bad experience
I had a really bad experience with this company, and I would like to warn everybody not to use them. I made a reservation with them to pick up a car at the San Diego airport. My flight was delayed by an hour, so I got off the plane at about 5 PM instead of 4 PM. Their office is supposedly open till six. I started calling to be picked up by their shuttle at about 5 PM but apparently they didn’t care about my reservation or take it seriously so they just shut down and went home. No one was answering the phone. I called their main office and a nice agent tried calling them and told me yes the San Diego office is not answering the phone. I laughed and said yes that that’s why I called you. She tried to bump my problem up the chain by talking to some higher-ups in the company named Pedro and Carlos who promptly sent a shuttle driver out to look for me at the Los Angeles airport. I’m not making this up. It’s just unbelievable how stupid these idiots are. I wound up stranded and without a car or a ride. I took an Uber to my destination and rented a car from a different company The next day. don’t use u save or you will be sorry. They are not accredited by the Better Business Bureau so I should’ve known better.