Rezet Store
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Return impossible, customer service unresponsive
I placed an order on Rezetstore.com in early June and tried to return the item within the legal withdrawal period. The return portal does not work, and despite several follow-ups (emails, Facebook messages, chat, customer form), I have received no response or return label. Their policy requires using exclusively their own return label under penalty of refusal. As a result, I am unable to exercise my right of withdrawal. I am forced to file a complaint with my payment provider and consumer protection authorities. This is unacceptable from a professional retailer.