FMG Repair Services
Read all reviews for FMG Repair Services →
Slow & Poor Communication
Non fault insurance claim via Direct Line - van was collected w/c 6th June. Repairs were scheduled to be completed within two weeks. At present, the repairs have been continually pushed back to nearly 6 weeks with no official completion date in sight. Majority of damage was cosmetic with new radiator filter needed. Online status portal is infrequently updated and only when you call the office are you given any real information. However, this is vague at best. Customer Service are essentially the first line of defence - ready to serve up a pre-rehearsed list of excuses to why the repairs are continually behind schedule. Common 'reasons' include: Waiting inspection / delayed parts / staff holidays / staff sickness / quality control etc etc Other reviews seem favourable, but I'm assuming as this is an insurance job, its on the insurers time, so there is no urgency. I'll be happy to update this review based the quality of the repair work but until I received a completion date that FMG are able to fulfil and have my vehicle returned, I'm left frustrated and disappointed in their service.