Enphase Energy
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Re; Subject: Warranty and Service Concerns with Enphase Equipment
Subject: Warranty and Service Concerns with Enphase Equipment My first interaction with Enphase began in 2021 when I purchased my current home—an all-electric residence on 3 acres in Clovis, CA. It came with an 8 kW Enphase roof-mounted system, but with no Envoy, I couldn’t monitor production. The prior owner was still receiving high true-up bills, which made me assume the system was undersized for the home and my large family. On recommendation, I added a separate 17.6 kW Enphase ground-mounted system. While the installer left much to be desired, the Enphase equipment itself has performed well. In February 2025, I received a true-up of over $1,800. Still unable to monitor the roof system, I hired another installer, who suggested adding an Envoy. It quickly revealed 29 of 36 microinverters were showing production errors. He performed thorough diagnostics—including a new home run—and submitted a detailed report with a spreadsheet of failed units to Enphase on April 21, 2025. As of today, June 2, we’re still being bounced between representatives with no resolution. Meanwhile, I continue to pay high electric bills for a system that should be working—despite the fact these inverters are under warranty. I had intended to add storage to my system, but based on this experience, I will not be using Enphase equipment going forward. Date of experience: June 02, 2025 Edit Reply from Enphase Energy 15 hours ago We're so sorry your recent service experience didn't meet your expectations. At Enphase, we truly value our customers, and we're taking your feedback seriously to ensure we do better. We've opened case #18134076 for you. Please email us and our support team is ready and waiting to help you In reply: I spoke with Enphase customer support after being on hold for over 45 minutes—yes, a full 45 minutes. I eventually reached a representative who released the microinverters along with the cables. When I asked about lead time, I received a vague, generic response. Now, I find myself waiting once again—this time for Enphase to approve an RMA that had already been approved. It’s now June 5, and I’m still waiting. If Enphase truly values its customers, they should not be left on hold for excessive periods or forced to wait weeks to resolve a valid warranty claim. Enphase needs to start walking the walk—not just talking. Right now, it feels like all talk, while customers are left to absorb the financial burden. In my opinion, this stems from outsourcing support services to cut costs, all while jeopardizing long-term trust and tripping over future dollars just to save a few dimes today.