Pet Supplies Plus
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Worst experience ever with a retailer…
Worst experience ever with a retailer of any kind! I had a standing auto-ship order for 3 items well over $100. day before auto-ship I check the website and it says that they are putting the order together. The day the shipment is supposed to arrive I notice a refund for my order, that was a real surprise because I'm expecting dog food, cat food and some kitty litter. So I call the store and speak to Justin that would not give me his last name. When I ask why my order is cancelled he explains that the dog food was not in stock. I ask the logical questions of [a] why do you have auto-ship and then not have the item in stock, what's the point [b] why didn't anyone notify my, I would have accepted a substitution. He started getting snippy with me and asked me to lower my voice when it was very much at a reasonable tone. So I Iowered my voice to just above a whisper and asked again. Then I told him that Chewy would never do this, but I was trying tpo keep my money local. He promptly told me to take my business to Chewy. I got pissed and told him where to go. Minutes later I called back to determine his last name so I could advise the owners of the company. At this point he threatened to have me put in jail if I ever called or step foot in "his" store. Wow, what a world class jerk! I'm left with no dog food, no cat food, no kitty litter and memories of a close encounter with the biggest store manager jerk in my 60 years of existence! Take your business elsewhere, this angry guy managing the store is reason alone to shop elsewhere. After shopping there for 22 years, I'm done!