ALL - Accor Live Limitless
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Repeated mishandling of BPG requests and no accountability
I am extremely disappointed by how Accor continuously mishandles the Best Price Guarantee (BPG) process. Despite submitting valid screenshots and following every step correctly, I’ve received multiple rejections with vague or no explanation. In many cases, Accor simply claimed the offer was ineligible — without addressing the evidence I submitted or even showing what they reviewed. Even worse, the hotels themselves (Ibis Sheung Wan, Mercure Sapporo, Ibis Ginza East, etc.) told me they never received any BPG-related communication from Accor at all. That forced me to re-explain everything directly to hotel managers at check-in — defeating the whole purpose of a centralized loyalty program. I’ve experienced this not once, not twice, but FOUR times, and every time, Accor: -Ignored screenshots that clearly show cheaper rates -Sent canned responses without any transparency -Failed to inform hotels of approved BPG claims -Left the guest (me!) to do all the follow-up This is not a tech issue — this is a broken internal system, and Accor refuses to take responsibility. It shows a shocking lack of professionalism and care for loyal customers. If you advertise a “Best Price Guarantee,” you should stand behind it with real accountability — not empty promises and bureaucratic avoidance. I will not be recommending Accor to others until this is properly addressed.