Oceania Cruises
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Everything was disappointing
This cruise company falls below expectations and its self promotion. Riviera is badly in need of better and simplified management and refurbishment. There were some lovely staff but the management of the ship is poor. It’s too hierarchical but no one outside of Head Office can make decisions. For example, 1 The stops were very mixed. For two days moored in Jakarta only a few yards from noisy cranes and trucks through the night. So couldn’t sleep. 2 internet rarely worked and digital staff acknowledged this. This meant filling the various forms required to disembark took ages to complete and we did not get e mails for three weeks. 3 The air conditioning is so cold that many people caught coughs and colds when returning from the hot humid conditions on shore and were then ripped off by the Medical Officer with exorbitant charges.(eg 5000 dollars per person). 4 maintenance and painting is going on all the time so our balcony was frequently dirty. 5. The food is meant to be the main attraction but in the grand dining room and Terrace was appalling; cold and tasteless. The speciality restaurants were better but access is limited to these. Red Ginger is very good. 6 The tours are way overpriced and very mixed. One tour was due to last four hours and we were back in three hours having not gained entry to a single site. When we complained we were told it was our problem!! 7 Ran out of orange juice and English breakfast tea for a week. 8. Apart from a very good operatic singer, the entertainment was poor. 9. We will never cruise on Norwegian Cruise Company again. They have just changed CEO so perhaps the Board is aware. Many passengers on board said standards had dropped dramatically!