Oceania Cruises Reviews (Jul 2025): Is It Legit? Trust Score 1.8/5 from 91 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.8	91	100%	-0.5	● Low

1.8 / 5 overall

=

91 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 1.4▼ 0.5
12-month avg: 1.7
All-time: 1.8
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Oceania CruisesThis company	1.8 out of 5 (poor)	100 out of 100	1.8 out of 5 (poor)	1.7 out of 5 (poor)	1.8 out of 5 (poor)	+1%	91
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: Oceania Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.8).

1 review

Jul 28, 2025

Featured

Take your deposit money if you try to change cruises

2 weeks after we booked a cruise, we tried to change to a different cruise because the original dates no longer worked for us. They decided it was a great business decision to keep our $750 deposit and not allow us to switch to a different cruise that was just 10 months later where we would have spent over $15,000 more! So now I’m here to warn you that Oceania is very inflexible and will gladly screw you over if you have to change anything. Things happen. People sometimes have to alter plans due to unforeseen events.

BRUCE SILVERSTEIN

1 review

Jul 17, 2025

Featured

Slamming Oceania Cruise Line

I’m not someone who usually posts online, but I feel compelled to share my story in hopes it helps others make an informed decision before booking with Oceania Cruises. I had booked what was meant to be the trip of a lifetime—a $30,000 cruise with Oceania. I was excited, grateful, and looking forward to an unforgettable experience. Then, everything changed. I was diagnosed with cancer and had to begin immediate treatment. My world turned upside down, and I had no choice but to cancel the trip. When I contacted Oceania to explain the situation, I expected some level of understanding or compassion. Instead, I received a polite but ultimately cold message from Guest Relations Administrator Sana O’Brien. She offered her condolences—and then told me there was “nothing they could do,” because giving me a refund “wouldn’t be fair to other customers.” Let me be clear: Oceania is going to re-sell that cabin. They will earn full revenue from a new passenger while keeping every cent I paid. So in the end, they profit twice—while I, in the middle of cancer treatment, am left with nothing. No refund. No credit. Not even a gesture of goodwill. Just a boilerplate response and a closed door. I understand that companies have policies. But I also believe that policies should have room for humanity. What happened to empathy? To basic decency? I am devastated—not just by the diagnosis, but by the way I was treated by a company I once admired. If you’re considering booking with Oceania, I urge you to think carefully. Ask yourself what would happen if you had to cancel due to a personal emergency or health crisis. Based on my experience, you can expect no compassion and no help. This has left a lasting impression on me—not just financially, but emotionally. Oceania had an opportunity to do the right thing. They chose not to.

Alexander Duckett

1 review

Jul 7, 2025

Featured

Appalling customer service

I opened a chat with Oceania at 0945 on 7 July 2025. It’s now 1630 and I’m still waiting on a response. Shocking customer service!

1 review

Jul 2, 2025

Featured

Disappointing Oceania

For our Christmas & new year cruise in 2025 Oceania downgraded its offering. Having enjoyed 12 previous Oceania cruises we were disappointed at the deterioration in food quality. The chef explained that head office now arranges menus & the ship has no real control on what is offered. We sat on a shared table in the speciality restaurant on the 2nd night. Three out of 4 main courses were returned as inedible. Service throughout the ship was not up to standard. Looked like there was a shortage of staff. This was most apparent in the main dining room. Shortly before the sailing date we were advised that a stop in Australia had been substituted for an extra day in Indonesia. Two other stops in Australia were cancelled without substitution. Maintenance in parts of the ship was neglected although our penthouse cabin was in good order. We understand that the economies have been applied across the fleet. Means that we will be looking elsewhere in future.

1 review

Jun 27, 2025

Don't waste your hard earned money

It is very difficult to get such a low TrustPilot number. This says so much about this US co. They do not understand UK law. We booked through ROL. They are agents but did their best to help when we had queries. However I would question the large discounts shown. The problem is you are then inundated with two lots of info. As 20 year cruisers we did not go through the many attachments to e-mails. It was only when we were 10 days from our cruise that ROL highlighted in a letter we needed 6 months on our passport. Oceania's defence is rediculous. In what circumstances would you need such a long time? Fortunately UK travellers have other choices. This is not a premium co. The Penthouse Suite is thousands more than Fred Olsen and Marella. They charge 20% for non-existent service . Do staff get this? Trips are extortionate. $300/400 for many. UK cos charge less than £100. You cannot get served drinks in restaurants and theatres. They use cartons for cocktails There is no freshly squeezed juice. FREE restaurants are restricted to one each one. Otherwise you have to queue at 8am . Spa was £200 including a 20% service charge. Staff were trying to upsell which was not a nice experience. Do they get this excessive charge? Shuttle buses are a joke. No clear info and many ports have no taxis We were going to San Sebastian but it was cancelled about a week before . Bilbao is only an hour. They could have done more

Mr Robert Youdell

1 review

Jun 16, 2025

The customer service is very poor

The customer service is very poor. I tried to book a Med cruise in July. The person I was dealing was not today and nobody took over there appointments. I rang to find out what was happening and got cut off. They didn't even ring back. Very rude. I won't be using Oceania cruises again. There is plenty of cruise companies to choose from thankfully.

Tim van Katwijk

1 review

Jun 14, 2025

Oceania,Regatta…

Ik was met Oc voor een cruise rond Australie en Nieuw Zeeland van 221324 tm 120225. Met de Regatta,een klein en oud cruiseschip Mijn ervaring is dat als je een lange cruise maakt dat niet op een te klein schip moet maken ivm entertainment en mogelijkheden! Teveel dagen op zee. Ook een negatief punt was dat Oceania Russische musici had uitgenodigd voor muziekuitvoeringen. Men is blijkbaar niet op de hoogte van wat er in Oekraine afspeelt! Schande! De verzorging was goed maar niet bijzonder. Ik was eerder met de Regall Princess voor een cruise en ik moet zeggen dat Princess cruises beter voor de dag komen dan Oceania cruises.

1 review

May 19, 2025

Very Disappointed

The cabin and our cabin steward were great. However, the food quality was very poor and it was mostly warm at best, with little change to menus Most of the staff seemed disinterested and the wine waiters lost interest when we did not purchase bottles of overpriced wine. Too few shuttles at ports meaning long waits and less time to explore. Changes to schedule meant that we passed one of the highlights of our trip at around 2.00 am.j Very disappointed!!

1 review

Apr 21, 2025

False advertisement. Taking advantage of seniors.

Worse cruise experience. The management team was cold and the whole experience felt transactional. We celebrated our 10th wedding anniversary and decided to do something special by doing a 50 day voyage. We were hoping this line would exceed our expectations and deliver the ultimate luxury experience. Unfortunately it was a big disappointment. From the food, to dirty utensils, terrible drinks, to seen an infestation of bugs at some of the desks, just to mentioned a few. I feel bad for all the seniors who get brain washed during the Captains Cocktails party especial for club members. Where the sales consultant tries to do her sales pitch, making guess feeling jealous about trying to keep up with the status. Unfortunately , that didn’t work with us. This is a pressure sales tactics that seems to work for seniors who apparently have lost their taste and cognition as to what Luxury and service is all about. Avoid. Avoid. Better off going with Azamara.

1 review

Apr 16, 2025

Nasty Tricks

Booked 6 excursions to get 25% discount, Oceania cancelled an excursion and cancelled the discount leaving us with a bill of $400+. We had a gratuity package yet we were still charged 20% on some already expensive drinks. We had to chase Oceania to get an account credit back to our credit card, it was not done automatically. These nasty underhand issues left a bad taste after the cruise so we will not be returning, a shame because the food, wine and service was excellent

1 review

Apr 11, 2025

Not as expected…

Currently on Marina for or first experience of Oceania cruises and regret to say it will be our last. The catering and service is great, some of the best I've experienced on any cruise ship, and the communal areas are all updated and well managed. The cabins are the complete opposite, tatty, well used and in desperate need of a refit. The bathroom in our cabin has a mixture of black and white sealant around shower cubicle and sink along with mould stains on enclosed cubicle. Some issues raised on day one resolved and finally a cabin move offered on day 7 which we declined as exchange cabin equally tired. Definitely not a 5* cruise, cabin doesn't warrant any star. Could be nice ship if updated, but best avoided in it's current state. Finally worth noting that senior management on board are strangely evident and available socially, but seems to be lost overboard when there's an issue.

1 review

Mar 11, 2025

Oceania pretends to be a”premier”…

Oceania pretends to be a”premier” cruise line- it’s actually a floating assisted living ship with the same type of food that you would expect to eat at such a place. The majority of the passengers are in their 80’s and their age is showing. They are grumpy and decrepit- not a fun crowd. The few that were slightly younger are basically sedentary- the lines for the elevator are ridiculous considering that there are plenty of stairways! Everything is sub par from the smoothies made from sugar concentrate- no fresh food is even used - to the vibe of the ship to the service- even the servers are lackluster, unenthusiastic and not happy to be onboard. I was not expecting Silversea or Regents quality but it doesn’t even come close to them or to Windstar- you’ll dish out way too much money for a meh experience. Save yourself the money, the trouble and the time. Go elsewhere!

Angela Horowitz

1 review

Mar 11, 2025

Mayhem and chaos are the words to…

Mayhem and chaos are the words to describe disembarkation in Singapore on March 10 2025 We disembarked at 8.30 and cases arrived not in colour or number order at 10.30. No information updates give . People were still on ship at 10.30 as there was too much chaos for them to be allowed off It was truly horrendous Shame on Oceania riviera

1 review

Mar 8, 2025

Everything was disappointing

This cruise company falls below expectations and its self promotion. Riviera is badly in need of better and simplified management and refurbishment. There were some lovely staff but the management of the ship is poor. It’s too hierarchical but no one outside of Head Office can make decisions. For example, 1 The stops were very mixed. For two days moored in Jakarta only a few yards from noisy cranes and trucks through the night. So couldn’t sleep. 2 internet rarely worked and digital staff acknowledged this. This meant filling the various forms required to disembark took ages to complete and we did not get e mails for three weeks. 3 The air conditioning is so cold that many people caught coughs and colds when returning from the hot humid conditions on shore and were then ripped off by the Medical Officer with exorbitant charges.(eg 5000 dollars per person). 4 maintenance and painting is going on all the time so our balcony was frequently dirty. 5. The food is meant to be the main attraction but in the grand dining room and Terrace was appalling; cold and tasteless. The speciality restaurants were better but access is limited to these. Red Ginger is very good. 6 The tours are way overpriced and very mixed. One tour was due to last four hours and we were back in three hours having not gained entry to a single site. When we complained we were told it was our problem!! 7 Ran out of orange juice and English breakfast tea for a week. 8. Apart from a very good operatic singer, the entertainment was poor. 9. We will never cruise on Norwegian Cruise Company again. They have just changed CEO so perhaps the Board is aware. Many passengers on board said standards had dropped dramatically!

1 review

Feb 16, 2025

Worst cruise we have ever had

Without going into great detail this is a very short version of our dreadful experience, there is a lot more to write however it would require a couple more pages. There was an outbreak about 5 days after embarkation of a nasty respiratory infection which was totally ignored by Oceania and began infecting healthy guests. Many people had developed a deep wet throaty infectious cough which was highly contagious and spreading quickly unfortunately they were not asked to isolate or kindly wear a mask to protect other guests and crew. The deep wet cough was heard everywhere, in the tenders, coaches, gymnasium, restaurants and around the open food buffet where people were spreading the infection and droplets going over the food. After numerous and continuous complaints the only response Oceania had given was a week prior to disembarkation when they put a note in the daily currents paper and a few announcements to ask guests if they would consider wearing a mask and added a few more sanitiser stations however way too little too late. We felt absolutely helpless because it was just ignored by Oceania whom were meant to pride themselves in health and safety, several guests were taken away by ambulance some of which we knew had the respiratory infection. We met an entertainment couple toward the end of our cruise who said they had never experienced feeling so uncomfortable with hearing continuous infectious coughs whilst performing in the Riviera lounge, they were very concerned about the spread they had been subjected to to and also the lack of response from Oceania. My husband and I boarded in peak health and fitness and got quite sick about 10 days into the cruise and isolated in our stateroom and totally missed Christmas Day and New Year Eve. We even had to ask our butlers to wear a mask whilst cleaning our room to protect themselves and others onboard along with asking them to ensure clean cleaning cloths be used as staterooms either side of us and not to mention all the others had infected guests and wondered why Oceania had not asked this of their crew members, guests should not have had to ask. I wrote several detailed emails to Oceania’s head office informing them of our dreadful experience and extremely disappointed with their reply, our very expensive 32 night cruise from Cape Town to Singapore had been totally ruined due to their lack of protocol. Staff should have been handing out masks and asking guests to kindly use sanitiser as there was an infection onboard instead they just put their heads in the sand and showed lack of concern for the health and safety of passengers, if they had tried to at least contain it in the first instance I doubt many of us would have fallen sick. The onboard medical centre charges were absolutely outrageous so guests were not going but instead waiting until we arrived at ports to obtain antibiotics from over the counter pharmacies, luckily many had packed their own. Our medical bill for COVID. SARS and influenza swabs along with antibiotics and cough lozenges was just under AUD$3,000 and this was an inexpensive visit compared to many. We missed 3 excursions whilst isolating and finally were able to go on our fourth, we went to the Riviera lounge and got our tender ticket for the excursion. Unfortunately there were so many guests coughing that I went up to the destinations staff to ask why they were not handing out masks and expecting healthy guests to mix with infectious guests in such confined space, we were not comfortable and ended up handing our ticket back as we did not want to get reinfected. Shame on you Oceania for not acting promptly with protocols in place for such outbreaks as other cruise lines have. You have apologised to reviewers about not acting promptly however it did nothing for our disastrous cruise experience and you just get away with a simple apology for your mistakes meanwhile we lost thousands on a cruise we could not wait to disembark.

1 review

Feb 12, 2025

We just lost over $28,000 from AON and…

We just lost over $28,000 from AON and Oceania cruise line. When Oceania sold us the policy they told us how great the policy was so we purchased it. When 2 different doctors wrote us letters telling them that I should not travel because I had been falling like a lot of seniors do, we cancelled our cruise and our claim was denied as a preexisting condition. AON told me to read the 60+ page insurance policy to find this information. How many people read all the fine print when one of the parties sells it to you as "Oceania Care" only to find out later that it's in combination with AON? We've cruised many, many times and have found that most of the cruise population are seniors. What senior hasn't had a preexisting condition? These companies are taking advance of seniors and making a fortune.

1 review

Feb 4, 2025

Cost Cutting at Oceania

Our January 2025 trip around Australia failed to deliver the standards we had come to expect from Oceania, There was strong evidence of cost cutting. The chef informed me in reply to the mid cruise comment request that menus and ingredients were now specified by the offices onshore. In other words the accountants now specify menus rather than chefs. There was a shortage of staff in some areas. On the second night in the speciality Polo restaurant on a shared table for 4, three of the guests rejected their main courses as inedible. Late changes in the itinerary included an extra day in Indonesia at the expense of a stop in Western Australia. Two further stops were missed altogether with no opportunity to substitute excursions and no refunds were given.

1 review

Feb 2, 2025

Super Crew und Service, überteuertes Medical Center

Super Crew und Service, schöne Suite, Essen hat im Vergleich zu früheren Fahrten an Niveau verloren, Kreuzfahrtgäste haben geringeres Niveau. Mehrere Häfen konnten nicht angefahren werden, die Ausflüge waren teuer und Standard. Die Krönung sind die unverschämt teuren Kosten für Spa (700 Dollar für ein Meersalzpeeling) und das Medical Center.

1 review

Jan 27, 2025

Disappointed

Having been on a previous Oceania cruise to Papette in 2023, which was excellent, we decided to use them again for Christmas and New year, we booked the Owners suite as before. Although the staff tried very hard as they were short staffed due to illness, it was apparent the cruise line was cutting costs, overall the food was mediocre, they had stopped little extras like canapés before dinner and afternoon tea in our suite, plus they ran out of champagne on the last day! Bad planning or keeping it for the onward cruise. After saying that the room was looked after very well and the bed was very comfortable, but overall the experience wasn’t value for money and definitely won’t go with Oceania again.

1 review

Jan 14, 2025

This is the worst cruise line I have…

This is the worst cruise line I have ever used. Their website is probably the worst in the industry; I tried to book 10 excursions to take advantage of their discount offer but it won’t load up the 10th one. The site won’t allow me to update my account with a new credit card after my old one was compromised. I’ve emailed four times in the past month about these issues but have not even had an acknowledgment let alone a reply. I’ve tried ringing their Customer Services three times but gave up after 30 minutes each time. This is our first time with Oceania, needless to say it’s going to be our last if they don’t pull their fingers out. 20th January. The day after my Trustpilot review they finally contacted me and the young man booked my excursions for me because their system wouldn’t allow me to do it. I paid with my new credit card and he uploaded it onto their systems so it should be easy for them to take payment for my upgrade; unfortunately their systems are so poor that they couldn’t do that but required me to cancel my upgrade request and make a new one - this time the minimum bid was £40 more than my previously accepted bit - and they still haven’t taken the money so I don’t know if I have an upgrade or not - diabolical service.