Kate O

Nov 15, 2024

Damaged unsealed mounjaro

Update to the below: After having to be very persistent and chasing Lloyds to get tot the right person this was eventually resolved and a replacement pen sent out free of charge. Whilst satisfied with the result I would recommend Lloyds ensure all their staff and doctors know how to deal with this situation. If you have this problem just insist it is raised as a complaint regardless of what the initial responses may be. I order mounjaro (injectable pen) my third course arrived earlier this week so I’ve spent almost £600 with Lloyds to date. The outer box had signs of damage but worse still the inner packaging was completely ripped open so the pen was loose. So the medication is not sealed at all and has potentially been tampered with (likely given that it cost me £200!) I have had so much back and forth with Lloyd’s online pharmacy doctors and uploaded multiple photos. I have offered to return this pen and asked them to send out a replacement or I am happy to take this one to my local pharmacy to be disposed of. Lloyd’s are currently telling me (now days into this complaint!) that it was ‘probably’ just damaged in the warehouse or by the pharmacy and to just use it. I refuse to do this for obvious reasons and MHRA regulations clearly state that medication should never be taken if the seal has been broken on inner packaging. It is still not resolved and I intend to report them to the MHRA later today if still unresolved. I should have read other recent reviews on here as this seems to be a recurring problem. Also don’t believe the replies they are giving - they can only issue a refund or replacement with my patient ID so they are probably just lying to make people believe they are resolving complaints! Be warned - pay the £10 extra and go with boots! I’d encourage anyone with a similar problem to report to MHRA who will investigate pharmaceutical breaches and medical malpractice.