Orlando Rent a Car
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HORRIBLE!!!
To cut long story short. We booked a car with Orlando on Fuerteventura, however due to delay upon arrival we couldn’t pick it up in time. Therefore, we called the company to let know about late arrival in advance. The person over the phone said all is fine and we can pick it up once we are there without problem. However, when we arrived and called the lady over the phone said ‘it’s not possible. It’s cancelled’. We explained that we called and all was fine and no cancellation email was sent. She, however, kept repeating without listening ‘it’s not possible’ and recommended us to wait until next day in the airport or come back next day. All the questions about how we would pick it up next day, what would happen to already paid money, why we didn’t receive a call or at least a cancellation email we heard only ‘it’s not possible’. This woman called Joanna declined to resolve the case, let speak with a colleague we spoke before or her manager. She also hung up several times on us. Summing up, we didn’t get anywhere. Killed over an hour speaking to ‘it’s not possible’ and no resolution was offered, luckily we didn’t loose money as ‘discover cars’ who we booked through, helped us with partial refund. Highly NOT RECOMMEND!!!!