Musely
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They completely misguide customers.
They completely misguide customers. I put an order for 3 months of topical hair treatment a couple weeks ago. They boldly advertise each order/refill is for 3 months. ($30/month). After receiving the shipment, I realized the treatment is only for 1 month ! Each bottle is 60 ml. The doctor label on the bottle clearly says: "Apply 2 Dropperfull per day" ! That means 2 ml per day ! The total volume is 60 ml, so this is only going to last only for 30 days. I have contacted them multiple times : ticket 560055 (be aware there is no phone support, it's submitting a form on their website). They reply with template answer every time that the treatment is for 3 months. The solution they provided was to move my refill date ahead so that I can get a bottle every month! So you pay for 3 months , get 1 months instead. Complete Scam ! Their money-back guarantee is also BS. I had to involve my credit card company to hopefully get a refund. In their response to my review 20 days ago, they say we "we have issued a full refund.". It's been 20 days and I have not received a refund. In fact they have also replied back to my dispute with credit card company that the fee is valid !! Again, just liars scamming people.