CNP Professional
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Wrong and missing items
Parcel arrived on time. However when i opened my parcel i was sent a wrong flavour whey protein and been sent a sample of full pump rather than a full 30 serving tub. I emailed customer services and nearly a week later still no reply. I then decided to ring customer services to be told they will send out the 2 missing items out but someone will have to be in all day as the courier will have to collect the wrong item that was sent and they cant give an estimated time that the courier would arrive (not ideal when me and my partner both have full time jobs) i was then told alternatively i could send the wrong item back to CNP myself via the post office. I dont see why i should go out my way when it wasn't me who messed up. I really like CNP products as i think they are of good quality. Its just a shame their customer service isnt up to the same standard. After placing my order nearly 2 weeks ago i still dont have my order or know when or if its getting sorted. Dont think i will use CNP again any time soon.