Samsung Electronics
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I would never buy Samsung again
I’ve been a loyal Samsung customer for years, owning four TVs, a microwave, refrigerator, oven, washer, and dryer — all purchased within the last six years. Unfortunately, despite the brand's reputation, nearly every product has experienced repeated issues during that time. While Samsung did attempt repairs, we were reassured each time that these problems were rare and wouldn't happen again. Yet within a year, the same issues resurfaced. When we reached out again, we were told they had already “fixed” the problem once and were no longer willing to assist. Customer service has been consistently unhelpful — dismissive, uncooperative, and ultimately offering no real solutions. After multiple frustrating interactions, the only recommendation we received was to purchase newer Samsung products. That response is unacceptable. It’s clear to me that Samsung is no longer standing behind the quality of their products or the loyalty of their long-time customers. I won’t be buying Samsung again and would not recommend their products to others.