PLAY airlines
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Unprofessional and Discriminatory Staff Behaviour
I was wrongly denied boarding by PLAY Airlines staff at Dublin Airport, despite having a valid multiple-entry Schengen visa. Staff falsely claimed my visa was “not activated” and lied about contacting the embassy on a Sunday (when embassies are closed). Their behaviour was unprofessional and felt discriminatory. I have travelled to over 40 countries with various airlines and never experienced such treatment. Other airlines have accepted my documents without issue. This caused me significant extra costs and stress. PLAY needs to properly train their staff on visa regulations and professional conduct to avoid such unacceptable experiences for passengers.