Susan Hadow

Aug 24, 2022

Polite, helpful and efficient service received from BeSmart's Customer Services

I purchased the Premium breakdown insurance with BeSmart via Groupon, the price being substantially lower than offered by any other breakdown insurance company for a car over 10 years old. Before purchasing the insurance I read BeSmart's Terms and Conditions which indicated that a supplement of £35.00 was payable if they were called out for a Home Start within one mile of my home. I called BeSmart's Customer Services department and checked this was correct and Ryan, who answered the phone, apologised and advised they had asked Groupon to amend their website to make this clearer to all prospective customers but this had not been done. I duly purchased the insurance but had difficulty in redeeming the Groupon voucher so again called BeSmart's Customer Services and spoke to someone - I think it might have been Ryan again - who very politely and patiently arranged the insurance for me whilst on the phone. I received confirmation of the cover from BeSmart the same day despite the cover not being required until mid September. I now just hope that my car won't break down and particularly within a mile of my home but that is a risk I decided to take when purchasing the breakdown insurance cover. After the polite, helpful and efficient treatment I received from their Customer Services department I have no reason to believe that I won't receive similar good service should I be unlucky enough to break down.