Nordstrom Rack
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Sends wrong item and punishes buyer
Ordered two sweater sets in different color ways. Got two pair of the same shoes. How could they mess that up? So silly! Go to customer service and they offer me a return label but tell me I don’t get a replacement order till they receive my return and process it. (Takes upward of 14 days according to their email) I asked if there was a way to get the right items sent sooner and there was, if they charge me again. Absolutely absurd policy when they made the mistake. I told them never mind, got my shipping label, and will await my refund….in 14+ days. If they are going to have awful customer service, they don’t deserve my money. First time customer that could have ended up a lifelong customer had they just owned up to their mistake and actually made it right without punishing me.