U-Save Car & Truck Rental
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Traumatizing experience with U-Save via Rentcars – abandoned, overcharged, and ignored
I had one of the worst car rental experiences of my life with U-Save, booked through Rentcars. At the time of return (7:00 AM), their location near the airport was completely deserted. No staff, no shuttle, no instructions. The office was unlocked but unattended. I was traveling with my husband and several suitcases, trying to catch an international flight back to Brazil. A random worker from the back of the lot told us to leave the car and key there. We left the key on the desk, in front of the computer, and rushed to call an Uber. I now fear that they may claim the car was not returned — but they have security cameras and the Uber driver is a witness. The problems started when I picked up the car: hidden fees, unexplained charges, and a very rude employee who just said "pay or no car" — even though I had a confirmed reservation with everything pre-paid. Worse still, there is no way to contact U-Save or Rentcars easily. No real customer support, just automated replies and no email available. This is unacceptable. I feel abandoned, mistreated, and scammed. I will never rent with U-Save again and strongly advise others to avoid them. Rentcars should immediately stop working with such an irresponsible partner.