PLAY airlines
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No customer service number to call
No customer service number Arrived at the gate after a delay caused by the Paris metro. Gate agents told me the gate had closed at 12:14 and that I had just missed it. There was a shuttle for the planes right there and they could have let me on without delaying the plane. When I tried to contact customer service, there was only a chat option, no phone number. I didn't hear from them for TWO HOURS!!! Customer service told me the gate closed at 12:15 according to their records which was in conflict with information I received from the folks the ground. They have a hard 15 min deadline for letting people on the plane. It is unclear I missed that deadline given the issues in time keeping. Even though their planes are often delayed on the ground for 30+ mins and arrive early at the destination, they have no flexibility for customers with extenuating circumstances and no recourse. C'mon guys. Do better.