Prime Property Management
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They were good at the start but recently have become terrible and are even trying to make it difficult for us to move across to a new property manager
We've been with PrimePM for well over 6 years, starting to use them when they were still a new company. They were great at the start, but over time the service slowly went downhill and recently has been nothing short of terrible. Also, over time, more and more reports, inspections and other "services" at inflated prices were pushed. A major works cycle using their preferred contractor (related? comissions?) was of a quality that left room for improvement. Recently they changed the building insurance company and policy without consulting us, and to a policy that's not fit for purpose. To our questions as to why, as well as enquiring about their commission in relation to the new policy, no answers were provided. PrimePM also more than doubled their mangement fees some time ago, with little warning being provided. Now that we're wanting to move to a new management company, they are dragging their feet and not providing required documents and procedures in a timely manner, citing outstanding invoices payable by the freehold, which in no way should preclude management being taken over by a new management company meanwhile. All things considered, I could not recommend this property management company. EDIT: I feel compelled to reply to the infactual information in PrimePM's reply. Our fees were never £15pw but rather started at £1200 + accountancy p.a. and then were put up to £3000 plus accountancy per annum. Also we've gone to great lengths to engage with PrimePM re handover & arrears but they have dragged their feet, with countless emails and calls going unanswered. Yet they prioritise replying, infactually, here. What gives....